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zdrha's avatar
zdrha
Rising Newcomer
1 day ago
Solved

Wrongfully Banned - False Positive Coin Distribution - Loyal PS5 Player

Hello EA Team and Community, My name is Zhao Dirui. Today (April 21, 2026 at 5:46 AM China Time) my EA account zdrhaha (PS5, email: [edit: email address removed]) was permanently banned for alleged ...
  • EA_QueenBee's avatar
    1 day ago

    Hey zdrha​,

    if you've already raised a dispute, then I can only recommend that you wait until they finish their investigation into your case and get back to you. Hopefully you'll hear something from them soon, but we can't make it go any faster here on the forums.

    You can always check the status of your case here, just be careful that you don't continue it as that'll pull it out of the queue, and it'll take longer for our terms of service team to get back to you.