Community ManagerHi hutopsy,
I'm sorry to hear that you've been waiting 36 days for an update on your appeal. I understand how frustrating this must be, especially when you've already tried reaching out to EA Help multiple times without getting the clarification you need.
While appeal reviews can sometimes take longer than the estimated timeframe, I understand that this has been an unusually long wait.
Unfortunately, we're unable to access individual appeal details or expedite the review process from the forum side.
Since you've already tried contacting EA Help but keep getting redirected to the appeal process, I'd suggest visiting our Ban Appeal Guide and scrolling down to Contact Us to see if Live Chat is available.
If you're able to connect with an advisor, please explain that you already have an existing appeal showing "Waiting on Studio" for 36 days and that you're looking for clarification on its current status, rather than trying to submit another appeal.
You can also ask whether they can check the status of your existing case or create a separate support inquiry to help follow up on it.
I'd recommend avoiding reopening or resubmitting your existing appeal while it's still under review, as this may affect its place in the review queue.
I understand this isn't the resolution you were hoping for, but I appreciate your patience and hope you're able to get some clarity on your case soon!
