Disconnections and General Game play
FC27: A Month In... and What a Mess It Is This game has been out for over a month now, and honestly, it's impressive how many things are still broken. Disconnections - The Real Ultimate Team Experi...
Forum Discussion
EA_Aljo Connection Quality Report means nothing.
Platform: PC (EA App)
Modes affected: Division Rivals, FUT Champions, Friendlies
EA Help case number: 256991413 - closed without solving my issues, congrats
THE PROBLEM
Not every match, but regularly: after matchmaking finds an opponent, the game shows a black screen with the animated EA logo while trying to connect. After about a minute the logo disappears and the game stays frozen on a black screen. It never returns to the menu and never shows an error message. The only option is to force-close the game (Alt+F4), and in competitive modes the match is then counted as a loss.
This happens in Division Rivals, FUT Champions and Friendlies. FC 27 is built around ranked competition and climbing divisions, and these forced losses ruin my progress through no fault of my own.
WHAT I HAVE ALREADY DONE (issue still happens)
- New ASUS router (latest firmware), ISP modem switched to bridge mode, so no double NAT
- Confirmed public IP address (no CGNAT)
- UPnP enabled on the router
- PC connected via Ethernet cable, 1 Gbps connection, no other heavy traffic on the network while playing
- IPv6 re-enabled on the network adapter (default setting)
- Restarted PC, router and modem several times
- Contacted EA Help (case 256991413) and was asked to report it here
EA's own Connection Quality Report rates my connection 93/100 (ping 27.68 ms, jitter 1.33 ms, packet loss 0.02%, Ethernet). Screenshot attached. My connection is clearly not the cause.
EXPECTED BEHAVIOUR
If the connection to the opponent fails, the game should return to the menu with an error and NOT count the match as a loss. Instead it freezes and forces me to quit.
Other players are reporting similar disconnects counted as losses:
https://forums.ea.com/discussions/fc-27-technical-issues-en/match-result-affected-by-connection-issue-/13794963
https://forums.ea.com/idea/fc-27-bug-reports-en/repeated-crashes-are-ruining-ultimate-team-and-unfairly-penalizing-players/13812806
Please investigate, and restore the points/results lost because of this bug.
EA_Aljo
Community Manager
Community ManagerThat might not be a connection issue. Can you get me a DxDiag report? Just attach it to a response. You can find instructions for gathering this here.
It would still be good to see the Connection Quality Report. While it says 93 is good, any amount of packet loss is going to cause connection issues.
