Re: FC 27 Loyalty / Returning Player Pack Missing Despite Playing FC 26

Hello EA team,

I’m experiencing a strange issue with my FC 27 account and I would appreciate some clarification.

My EA/PlayStation account is the same account I used for FC 26, and my Ultimate Team Club is Billy FC, established in September 2025.

The important part is that the FC 27 Web App clearly recognizes my Club:

Club name: Billy FC

Established: September 2025

My Club players are visible in the Web App.

For example, the Club Search shows Renato Vega – [Billy FC].

I can access and interact with my Club through the FC 27 Web App.

However, when I open the FC Companion App, I receive this message:

“Your account doesn’t appear to have a Football Ultimate Team Club associated with it.”

The Companion App then asks me to access Ultimate Team on my console/PC and log back into the app.

This seems inconsistent because the FC 27 Web App is already recognizing and displaying my existing Club and its players.

The issue is especially confusing because the Companion App was working normally shortly before this happened.

I have not changed my EA account or PlayStation account.

My question

Could you please check whether there is an account/Club synchronization issue between the FC 27 Web App and Companion App?

I have attached screenshots showing:

The Companion App saying that no Ultimate Team Club is associated with my account.

The FC 27 Web App showing Billy FC, including my Club players.

I would appreciate it if someone could check the account synchronization rather than treating this as an account without an Ultimate Team Club.

Thank you.