Fc pro open ladder issue

Hi EA Sports support team 

I have same issue as many other people, just finished reading about exactly same problem.

I reached division 5 in rivals ,so i should can Play Fc pro open ladder . I reached It two days ago maybe event three , i clicked repair game on EA app And this nothing Helped, i reinstalled game and again nothing repairs.

I dont even see the fc pro in my ultimate team menu , i claimed the ball for reaching the fc pro open(reaching division 5).

So pls help because i want to Play the open ladder because IT started and i cant Play it.

My email : [edit: email address removed]

Ea Nick : golaab 

Pls help me i believe in you guys🙏