Forum Discussion

BedooFc's avatar
BedooFc
Rising Newcomer
1 day ago

I got temporarily ban

i was able to access the market earlier but for some reasons its not working today and i got ban on the account, so i got wrong temporarily ban on transfer market in the companion app without making anything wrong, also i wanted to talk with tge tos team and i cant because there is no button called email us and i used different devices and different browsers and still the same.

2 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey BedooFc​​, 

    When it comes to account actions that don't feel right, please follow these steps to create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you, as we're unable to make any changes or discuss account details here on the forums. 

    You'll want to access your Penalty History page, which is the first option in the first picture you've included, and submit that appeal there. 

    Once you create the appeal, please keep an eye on your case history page, and the ToS team will reach out via email once that review is complete. Thanks!

  • First, check your EA Penalty History to see whether you actually received a transfer market ban: https://help.ea.com/en/my-ban-history/  Also, check your email, including your spam folder, for any notification from EA. If a penalty appears and you believe it was issued by mistake, submit an appeal through the Penalty History page. If you want to talk to a live agent instead of the AI at EA Support, go to the bottom of the page, select ‘Contact Us. When you’re talking to the EA AI, choose “Linking Account” as the issue and say you’re playing FC 27 on PS5. The page should then direct you to the option for a live chat with a human EA Support agent.