Permanent EA Account Ban Without Explanation – 10 Appeals Rejected

Hey d8ejtjlgx768​ the team uses templates for legal reasons and to ensure uniformity across all appeals. 

If you have had multiple appeals rejected, then this would be the end of it and the team will not continue to review further appeals.

All info around a ban will have been communicated in the initial email.

There is no one within EA who can change this.

Darko

Darko, with all due respect, I find it extremely difficult to believe that every single one of my appeals received a genuine, independent human review.

I've attached a screenshot showing eight rejection emails from EA, all containing the exact same generic response.

My first appeal was rejected almost instantly. My second took eight days, only for me to receive the same generic email. Every appeal afterward was rejected almost immediately, again with the exact same response.

You're telling me that each appeal was independently reviewed by a human and that the ban being upheld means EA found evidence of wrongdoing.

But what exactly is that evidence? What rule did I break? What specific activity resulted in my entire EA account being permanently banned?

Not once, across approximately 10 appeals, has EA identified a single specific violation. All I've been told is that I violated the Terms of Service.

I understand that EA may use standardized email templates, but receiving eight identical responses, without a single case-specific explanation, gives me absolutely no reason to believe my individual circumstances were meaningfully considered.

And to make matters worse, when I contacted live support to ask what options remained, I was repeatedly given scripted responses and eventually had my chat ended without my questions being answered.

I'm not asking you to repeat EA's general policy. I'm asking whether you have actually verified that MY appeals were independently reviewed, or whether you're simply assuming they were because that's what EA's policy says.

There is a difference between stating that a review took place and demonstrating that a decision was justified.

I'm a paying customer who purchased FC 27 through Steam, created a new EA account, and lost access to the entire account without ever being told what I allegedly did wrong.

If EA considers this decision final, then at the very least I deserve a specific explanation rather than eight identical emails and another generic forum response.