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MrJayden33's avatar
MrJayden33
Newcomer
8 hours ago

Permanently Banned After EA Play Pro Purchase — Under 5 Minutes Played

Hi everyone,

I’m posting here because I’ve already contacted EA Support but haven’t received a response.

Here’s what happened:

  1. I purchased FC 27 Ultimate Edition on my second EA account.
  2. I logged in and launched the game, then noticed that I hadn’t received the pre-order Icon Pack.
  3. I closed the game and subscribed to EA Play Pro, expecting to receive the pack through that subscription.
  4. Once the payment was completed, I tried to launch the game again but could no longer access it. I then received an email saying my EA account had been permanently banned.

I had spent less than five minutes in the game before this happened. Please check my account activity and playtime logs to verify this.

The email only mentions a violation of the User Agreement or Terms of Sale, without explaining what I supposedly did wrong. Why was my account permanently banned immediately after purchasing the game and subscribing to EA Play Pro?

I’m requesting a manual review of my account and the transactions involved. If this ban was issued by mistake, please restore my access. If EA will not restore access, I’m requesting a refund for both FC 27 Ultimate Edition and the EA Play Pro subscription, as I was banned before I could meaningfully use either purchase.

Has anyone else experienced something similar? Can an EA representative help get this case reviewed?

pc

2 Replies

  • MrJayden33's avatar
    MrJayden33
    Newcomer
    1 hour ago

    EA_mplsnow​

    I already submitted an appeal three days ago but haven’t received a response. I also tried live support, but I could only reach an AI assistant and couldn’t connect with a human advisor.

    If the ban was issued by a human rather than a bot, that makes even less sense. How can my account be banned immediately after buying the game, before I’ve even had a chance to play?

    If the forums cannot escalate this and live support won’t connect me with an advisor, what other option do I have? How long should I expect to wait for a response to my appeal?

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hey MrJayden33​​, 

    This might not be the response you were hoping for, but I'm afraid we aren't able to support or escalate account action appeals here on the forums, as we don't have the necessary tools to do so and don't have access to account information.

    When it comes to account actions that don't feel right, please follow these steps to create an appeal so our Terms of Service team can take another look. This review is done manually by a human, and they'll have the right tools and records to review it for you. Unfortunately, the specific action(s) that triggered the sanction aren't disclosed to prevent bad actors from circumventing detection, so please keep that in mind.  

    Once you create the appeal, please keep an eye on your case history page, and the ToS team will reach out via email once that review is complete. Thanks!

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