Rashford – Please Help!

Hello EA Community,

I really need your help with an unfortunate mistake in EA SPORTS FC 27 Ultimate Team.

I purchased the Season Pass with my own money specifically because I wanted to get Marcus Rashford as the final reward.

I worked very hard to complete the entire Season Pass and unlock all the rewards. However, when I reached the final reward, I accidentally selected a Pack instead of Marcus Rashford.

I opened the Pack before realizing my mistake. I never intended to choose it. Rashford was the main reason I purchased the Season Pass and spent so much time completing it.

I contacted EA Customer Support and explained everything. Unfortunately, they told me that rewards cannot be replaced or reverted.

I completely understand that mistakes happen, but I sincerely hope someone from EA can review my situation and consider an exceptional solution.

I am not asking for extra rewards. I am simply hoping to receive the player I originally worked so hard and paid to unlock.

Has anyone experienced a similar situation? Is there any way EA could review my case?

Thank you for reading. I would truly appreciate any help or advice.