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TombNacho's avatar
TombNacho
Seasoned Newcomer
4 days ago
Solved

Unable to Refund EA FC 27 Ultimate Edition (EA APP)

Hello,

I purchased EA FC 27 Ultimate Edition on 31/08/26 for PC via the EA App.

Order: 1006511171904
Amount: £80.99
Platform: PC Download (EA App)
Status: Completed / Fulfilled

I have not launched the game.
The game is not released yet.

There is no Cancel pre-order button.
The Refund Tool does not list this game.
Help.ea.com keeps sending me to articles I've already seen.

I have tried expanding the order history and there is no button there to refund either.

Please refund this pre-order to the original payment method.

Thank you

discussion
pc
  • EA_Kuba's avatar
    EA_Kuba
    4 days ago

    Hey TombNacho​ 

    As this is related to a purchase and refund request, please contact EA Help directly via chat here: https://help.ea.com/en/customer-care/

    They’ll be able to review the order and available refund options with you.

    I’ve also removed the attachment from your post as it contained transaction details. Please don’t upload order confirmations, payment details, receipts, or similar proof publicly on the forums. If support needs any of this information, provide it directly to them through the private support channel.

    Thanks!

3 Replies

  • Boznaki1zir's avatar
    Boznaki1zir
    Rising Novice
    3 days ago

    How you reach an advisor? I cannot reach... Only chat bot and still waiting for response of an open case...

  • TombNacho's avatar
    TombNacho
    Seasoned Newcomer
    4 days ago

    Thank you for the response, I have been able to reach an advisor now through the chat actually.

  • EA_Kuba's avatar
    EA_Kuba
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey TombNacho​ 

    As this is related to a purchase and refund request, please contact EA Help directly via chat here: https://help.ea.com/en/customer-care/

    They’ll be able to review the order and available refund options with you.

    I’ve also removed the attachment from your post as it contained transaction details. Please don’t upload order confirmations, payment details, receipts, or similar proof publicly on the forums. If support needs any of this information, provide it directly to them through the private support channel.

    Thanks!

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