Wrongfully banned
I have received a ban on my account for a name that another person uses as their ingame name. "Under GDPR guidelines regarding data accuracy and automated processing, I am formally disputing a penalty applied to my account. My account was banned for an 'ingame name violation,' yet the violating names belong to entirely separate, active accounts that have not been penalized. A data mismatch or automated reporting error has assigned a third party's infraction to my EA ID. I request a manual audit of my account's historical name registry to prove this content never existed on my profile." The TOS team have decided that their actions of banning me for a week was correct and I can’t do anything. Hence why I created this post. How is it fair that I received the punishment for something I didn’t do. I can submit pictures with the names they stated and if they check my account they will find that I have never used those names. Since the responses you receive are so lackluster you don’t know that they have done anything either. Please respond with how I can progress with the issue. I can’t dispute the ban since I have already disputed it twice but they still didn’t do anything. I want this false ban taken off my account. my case number is 258013582
Hey weongfulban,
Unfortunately we can't help with bans here on the forums. It's good to hear that you've already reached out to our terms of service teams, as they're ones who can take a look into this for you, but we can't overrule their decisions. If they decide that the ban was justified, then it's likely that it will stay on your account.
