Crash on match start (DXGI_ERROR_DEVICE_HUNG) — Intel Iris Xe

The same for Intel Arc A380

09SADEK​ Hey,

Can you attach a DxDiag

Thanks

same problem btw 

mind you i played some matches and even hopped onto the grounds for a few mins  before facing this problem 

already had its set to lowest settings same settings ive used for fc26 but still

I am requesting that this issue be escalated to the FC 27 technical team.

EA SPORTS FC 27 consistently crashes or freezes my PC when I attempt to start a match. The menus work normally, but when the match is loading, the screen goes black and the game fails with DXGI_ERROR_DEVICE_HUNG.

My system uses Intel Iris Xe Graphics and driver 32.0.101.7092. I play through the EA app on PC.

Other Intel Iris Xe users have reported the same reproducible crash. Affected users have tested different drivers, DirectX 11 and 12, minimum graphics settings, reduced resolution, lower frame rates, clean driver installations and game reinstalls, without resolving the issue. FC 26 worked on the same hardware.

The problem persists after Title Update 1.0.4. The published patch notes do not specifically mention this crash.

I understand that Intel Iris Xe may be below the game's official minimum GPU requirements. However, I would like EA to clarify whether this reproducible crash has been investigated as a game compatibility or rendering issue.

Please do not respond with generic advice to lower graphics settings or reinstall drivers. These steps have already been extensively tested.

I am asking EA to:

1. Confirm whether this issue has been escalated to the FC 27 development team.
2. Confirm whether the crash is being investigated.
3. Provide a meaningful technical update or explain what specific diagnostic information is still required.

Related reports:

EA Forums:
https://forums.ea.com/discussions/fc-27-technical-issues-en/crash-on-match-start-dxgi-error-device-hung-%E2%80%94-intel-iris-xe/13735674

Intel Community:
https://community.intel.com/t5/Graphics/Intel-Iris-Xe-EA-SPORTS-FC-27-crashes-with-DXGI-ERROR-DEVICE/td-p/1760813

I purchased the game expecting to be able to play it. At present, I cannot reliably start a match, and the latest update has not resolved the problem.

Please escalate this issue to the appropriate technical team instead of closing it with standard troubleshooting advice.

Thank you.

Sorry to say mononadal​ but if your GPU is below the minimum required to play the game, then there will be nothing that we can do to assist.

While it may still run, there is no guarantee of this and we cannot assist with any issues you may run into.

Darko

Hi Darko,

Thank you for your reply. However, I have to say that I find this response disappointing, as it does not address the actual issue being reported.

I understand that my Intel Iris Xe graphics does not meet the game's official minimum requirements. I am not asking EA to guarantee performance on unsupported hardware. I am reporting a specific problem that appeared after the latest game updates.

Before the last two updates, FC 27 was running perfectly on my computer, without any problems. I could play matches normally. After those two updates, however, the game started freezing and crashing whenever I tried to start a match, with the error DXGI_ERROR_DEVICE_HUNG. Sometimes the entire computer freezes. This is not a case of the game never having worked on my computer. It worked, and the problem appeared only after changes were made to the game.

Other Intel Iris Xe users are reporting the same issue, despite trying different drivers, minimum graphics settings, lower resolutions and other standard troubleshooting steps. Title Update 1.0.4 did not resolve the problem.

The fact that my graphics card does not meet the minimum requirements does not, by itself, prove that this specific crash is caused exclusively by the hardware. Without a technical investigation, it is impossible to rule out a driver compatibility issue or a regression introduced by the game updates.

Could you please clarify whether EA has actually investigated these specific reports, or whether they are being dismissed automatically based solely on the minimum hardware requirements?

If EA's position is that it will not investigate this issue at all, please confirm that explicitly.

I purchased this game expecting to be able to play it. At present, I cannot start a match, even though everything worked without any problems before the last two updates. I therefore expect a meaningful response rather than simply being referred back to the minimum system requirements.

Thank you.

Same issue on Intel Arc 130T iGPU (Core Ultra 5 225H, Series 2).
- 32GB RAM, driver 32.0.101.9034 (latest), Win11 26200, FC27 via Steam
- Loading a match -> black screen freeze -> DXGI_ERROR_DEVICE_HUNG (CreateCommittedResource / CreatePlacedResource / resource->Map)
- 100% with top clubs (Real Madrid vs Barcelona); smaller clubs with no scanned faces play normally; even "simulate match" in tournament freezes
- FC26 and Diablo run perfectly on the same machine; FurMark 10-min stress test stable - hardware/thermal/VRAM ruled out
- Already tried -dx11, lowest settings, render scale 0.5, HAGS off, MPO disabled, fullscreen/windowed, larger page file, file verification
Intel lists this as a known issue: "EA SPORTS FC 27 (DX12) may crash on certain Series 2 platforms." Please fix in an upcoming patch - the game is unplayable on these iGPUs.