FC 27 - Cannot connect to Ultimate Team on PC (Steam) - Case #256719930

Question

Hello everyone,
I am opening this thread because I am completely unable to access Football Ultimate Team in EA SPORTS FC 27 on PC (Steam). My Steam ID is xzvjcuvzm. I already contacted EA Support via Live Chat, and my official case number is #256719930, but the agent was unable to solve the issue.
The Problem:
1. In-game: Every time I try to enter Ultimate Team from the main menu, I get an error message saying that a connection cannot be established, and I am kicked back to the main menu.
2. Web App / Companion App: When logging into the Web App, I get stuck on the "Getting Started" screen with the following error: "It looks like your EA Account doesn't have a Football Ultimate Team 27 Club. Before we keep going, make sure you're logged in with the right account." The system acts as if my account is completely empty.
3. Other online modes work perfectly: If I launch Online Seasons or Clubs, the game connects instantly and allows me to play online. This proves my internet connection, Windows Firewall, and EA AntiCheat are working 100% fine.
Troubleshooting steps I have already tried to fix this:
• Live Chat suggestion: The support agent told me to close everything via Task Manager and move the FC 27 folder out of my Windows Documents folder. However, the FC 27 folder does not even exist in my Documents, meaning the game isn't creating it.
• Local Cache Clears: I manually deleted the EA SPORTS FC 27 folder located in %localappdata% instead, but it didn't change anything.
• EA App Reset: I cleared the EA App cache using the "App Recovery" tool and logged back in.
• Steam File Verification: I ran the "Verify integrity of game files" tool directly inside my Steam library.
• Permissions &amp; Network: I ran both Steam and the EA App as Administrator and fully disabled the IPv6 protocol in my Windows network adapter settings.
Despite all these local troubleshooting steps, the problem persists. This is clearly a server-side synchronization error where my Steam purchase/license is not triggering the creation of my Ultimate Team club on the EA database.
Could a Community Manager or EA Admin please look into my account link status based on my case #256719930 and force-activate my Ultimate Team profile?
Thank you!
[Thread moved from FC 27 IT to FC 27 EN, please check our guide on how to find the right language board for your post. EA_Claus]

ea_claus · Answer

Hey Nick888888800000​,
The EA Staff on EA Forums can't take a closer look at your account; however, we can recommend some troubleshooting steps to help&nbsp;isolate the cause of the problem.
Please confirm that your correct EA Account is linked with Steam by following this guide.&nbsp;
Delete the corrupt file following this guide, and after restarting the game, also delete any Personal settings file instead of loading them up when you're asked to do so; this will set up brand new files that might be involved.&nbsp;
Did you buy the game from Steam or from the EA app? If you bought it from the EA app, try reinstalling it from the EA app and launching it from there to check if that helps. It might also help to change the installation folder if you're using a different one than C:.
Try using a different connection; and the troubleshooting steps in this guide, like changing the DNS and the Wi-Fi channel, or using an Ethernet cable, and&nbsp;close any background applications that might be causing interference, including VPNs, overlays, and other anti-cheat programs.&nbsp;It might also help to unplug any USB devices you don't need to play.&nbsp;Try configuring a new administrator account on your PC.
Let me know how it goes.

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FC 27 - Cannot connect to Ultimate Team on PC (Steam) - Case #256719930

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