Forum Discussion

mouseydied's avatar
mouseydied
Seasoned Newcomer
6 days ago

FC 27 PC Crashing

I don't want to come across as pushy, but I'm becoming increasingly frustrated with this issue. I spent money on this game, and unfortunately, it hasn't been working properly. I've lost a significant amount of coins and points due to unexpected crashes during Draft and Rivals matches. On some occasions, the game has even caused my entire PC to shut down. I've already tried both sets of troubleshooting steps provided, including updating, reinstalling, and uninstalling EA AntiCheat and the EA app, but nothing has helped. I've also lowered my graphics settings and attempted to run FC 27, EA AntiCheat (Javelin), and the EA app as administrator, all without success. I also want to clarify that I don't believe this is a connectivity issue. I'm not experiencing lag, connection warnings, or traditional disconnection errors. The game simply closes without warning, usually around three minutes into an online match. This also happens during online-required challenges when playing against AI. I've never experienced anything like this with previous FC titles or other EA games, including Apex Legends, where I've accumulated over 2,000 hours of playtime. My PC specifications are Intel Core i7-14700KF (3.40 GHz), 32 GB RAM (31.8 GB usable), and an NVIDIA GeForce RTX 4070 (12 GB). At this point, I'm hoping someone from EA can provide additional troubleshooting steps or investigate what might be causing these crashes. I've exhausted the solutions provided so far, and it's incredibly frustrating to keep losing match rewards and in-game currency because of an issue I cannot seem to resolve. Any help or suggestions would be greatly appreciated.

4 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    5 days ago

    mouseydied​ 

    If you generate a new Dxdiag report and post that here, we can use the diagnostic info in that file to try to go through some troubleshooting steps with you. 

    DXDIAG How to

    Thank you. EA_Barry.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    3 days ago

    mouseydied​ 

    You are using a Windows insider or preview build which is technically not supported. Some troubleshooting steps to try anyway: 

    1. Corrupted shader binaries in nvgpucomp64.dll cause immediate access violations. Open Windows Settings > System > Storage > Temporary files, check "DirectX Shader Cache", and click "Remove files". Next, open File Explorer and delete the contents of:
      %LOCALAPPDATA%\NVIDIA\DXCache
      %LOCALAPPDATA%\NVIDIA\GLCache
    2. LEDKeeper2.exe installs low-level device hooks that hold kernel ERESOURCE locks and trigger 1cc events. Open Windows Settings > Apps > Installed apps, locate "MSI Center" or "Mystic Light", and uninstall it, or open services.msc and set the "Mystic Light Service" startup type to "Disabled".
    3. Download Display Driver Uninstaller (DDU) and the latest WHQL Game Ready driver from NVIDIA. Restart into Windows Safe Mode, launch DDU, select "GPU" and "NVIDIA", click "Clean and restart", and then install the driver using "Custom (Advanced)" > check "Perform a clean installation".
    4. Open Command Prompt as Administrator and run the following commands sequentially to fix error 800f0983 and restore damaged system libraries:
      dism /online /cleanup-image /startcomponentcleanup
      dism /online /cleanup-image /restorehealth
      sfc /scannow
    5. Right-click and exit Jellyfin Desktop, Xbox App, Discord overlay, and GeForce Experience in-game overlay before starting FC 27
    6. Because Build 26300 is a pre-release Insider build with known kernel lock contention issues, go to Settings > System > Recovery and click "Go back" to return to a stable General Availability build (such as Build 26100 or 22631).

     

    I know that is a lot but hopefully you will be good to go after these steps. Thank you, EA_Barry.

  • zinobz's avatar
    zinobz
    Rising Traveler
    3 days ago

    We're waiting for you here: https://forums.ea.com/discussions/fc-27-technical-issues-en/fc-27-pc-%E2%80%93-freezing-and-micro-stuttering-during-gameplay/13731022?topicRepliesSort=postTimeDesc