This issue has been ongoing since the Oct 21 season update. I've tested multiple networks (campus WiFi, mobile hotspot, mobile data + accelerator), switched accelerator nodes (Shenzhen, Hefei-Tokyo), and even had a friend log into my account from another city — everything disconnects at ~5 minutes. My account works fine when my friend logs in from another city, which confirms this is server-side and affects specific regions/session pools. Many other players are reporting the same issue (US, Poland, Thailand, Russia). Could you please escalate this to the network team and add it to known issues? We need a hotfix. Forum thread: 13822415
Community Manageryy8520541 Hey,
So it has, and we have multiple threads that have been sent over to the team on this one. Here are the most effective steps at the moment to help stabilize your network:
You can also run through our official connection troubleshooting guide here:
https://help.ea.com/en/articles/technical-issues/problems-connecting-online/
iT's not an ISP issue nor our laptops. I've been reporting the same thing since the 21st. It's an EA issue. I followed all the steps and I did whatever possible from my side. Nothing works.
None of these "solutions" work. Same problem since 21st October.
They won't do anything. I've been reporting this issue since the 21st. Because it's not an issue that covers a major number of players they are just gonna let it go until the next update (I can only hope that the next update will fix it). In the meantime we lost evos, rewards, weekend league etc.
I've tried all the methods you mentioned. I've already discussed all possibilities with the AI, and what it told me is that it can only be a problem with your server
