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3llawiz's avatar
3llawiz
Rising Newcomer
7 days ago

Freezing my pc

FC 27 completely freezes my entire PC after about 3 minutes. The mouse and keyboard stop responding and Ctrl+Alt+Delete does not work. The freeze also happens while the game is loading shaders. Af...
crashing
pc
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
7 days ago

3llawiz​ 

If you generate a new Dxdiag report and post that here, we may be able to suggest some troubleshooting steps for you. 

DXDIAG

Thank you. EA_Barry.

3llawiz's avatar
3llawiz
Rising Newcomer
1 day ago

Hello,

Thank you for your response.

I have attached my DxDiag report as requested.

The issue is that FC 27 completely freezes my PC during gameplay or while loading shaders. The entire system becomes unresponsive, and I have to manually power off the PC. There is no specific error message shown when this happens.

My PC specifications are:

  • GPU: NVIDIA RTX 2070 SUPER 8GB
  • CPU: AMD Ryzen 7 3800XT
  • RAM: 32GB Corsair
  • OS: Windows 11
  • PSU: Corsair 750W

Please check the attached DxDiag and let me know if you can identify anything that could be causing these complete system freezes.

Thank you.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 day ago

    3llawiz​ 

    Thanks for the file. You do not seem to have an FC 27-specific issue. Some other troubleshooting steps that may help: 

    1. Open Command Prompt as Administrator and run:

    DISM /Online /Cleanup-Image /ScanHealth

    Then:

    DISM /Online /Cleanup-Image /RestoreHealth

    2. When DISM finishes, run:

    sfc /scannow

    Restart the PC.

    3. Check the filesystem:

    chkdsk C: /scan

    4. Go to Settings, Windows Update and try installing all outstanding updates again.

    Please let us know your results after these steps. Thank you. EA_Barry.

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