EA is the worst gaming company I have ever dealt with.
Every year, you somehow release a game that is more broken and disappointing than the previous one, while continuing to charge an extremely high price. I paid full price for FC 27, yet Ultimate Team is practically unplayable because of severe speed-up lag.
During Champions and Division Rivals matches, the gameplay suddenly freezes or moves in slow motion for one or two seconds. It then accelerates at approximately x2 speed to catch up with the server. During this time, I completely lose control of my players and often concede goals because I cannot react or defend. My FPS remains stable and my ping is normally around 9–12 ms, so this is not a normal frame-rate problem.
EA’s own Connection Quality Report consistently shows packet loss during the affected matches. The issue mainly happens in Champions and Rivals, while Rush and other online games work normally on the same PC and internet connection. Independent tests to a local server show 0% packet loss, approximately 10 ms latency and extremely low jitter. This strongly suggests that the problem involves EA’s servers, matchmaking infrastructure, data-center selection, game synchronization or the specific network route to EA.
I completed every useless “solution” listed on EA’s support website. I restarted my PC, router and EA App, tested both Ethernet and Wi-Fi, changed the Ethernet cable and USB-C port, updated the network driver, disabled every USB and network power-saving option, closed background applications, changed DNS settings, checked UPnP, tested different graphics settings and monitored my FPS and connection. Nothing fixed the problem.
I even contacted my internet provider. They refreshed my entire connection and confirmed that my general connection is stable. The speed-up lag still remains.
When I finally contacted EA Support, instead of properly investigating the issue, they essentially dismissed me, closed my case and redirected me to this forum. Now nobody here is responding either. I have been left with an expensive game that I cannot properly play, no technical support, no working solution and no reasonable option to receive a refund.
I have never experienced such a disappointing and unplayable game with such poor customer support. Many other players are reporting the same freezing, slow-motion gameplay, input delay and speed-up lag, yet EA continues to ignore the problem and repeat the same generic troubleshooting steps.
I paid a significant amount of money for this game and expected a functioning product. The way EA is treating paying customers is completely unacceptable and honestly shameful. I want this speed-up lag investigated properly, my affected matches and server connections examined, my case escalated to the networking or development team, and a real solution or refund—not another copied list of troubleshooting steps that I have already completed.
