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milehighsalute8's avatar
milehighsalute8
Seasoned Newcomer
1 month ago

Game crashes after 5 minutes every time

Like title says the game crashes about 5 minutes in to loading up every time. On PC playing through the EA play pro option available to PC users. I’ve tried a bunch of fixes like deleting user app data, fresh install of all drivers, re install anti cheat and reinstalling the full game. When it crashes game freezes on the screen and whatever sound is playing just repeats until I hard reset the PC. 

Im not maxing out any of my pcs GPU or VRam and it’s not running crazy hot by any means. Last played FC 25 on this pc with zero issues. Everything is fully updated across the board from windows, drivers and the game. 

Single dad just looking for a little help on something I’d love to spend what little free time I get on.  Thanks for anyone that can help!

Nvidia 3060x laptop card

16 GB ram

windows 11 

crashing
installation
pc

4 Replies

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    Hi everyone,

    Following the recent stability updates, I'd like to check whether anyone is still experiencing crashes on your PC.

    If you're still encountering crashes, could you please share the following details?

    • Platform:
    • Gamertag:
    • Date and time of a recent crash (include your time zone):
    • DxDiag report

    Thanks for your patience.

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Thanks for the report.

    Please also confirm that you’ve worked through all the steps in our crashing and freezing troubleshooting guide.

    If the issue continues, could you please provide:

    • A full DxDiag report
    • Whether the PC instantly goes black and restarts, freezes first, or briefly shows a blue screen
    • Does the restart only happen when opening Packs, or can it also occur elsewhere, such as in the menus or during matches? If it happens during gameplay, please tell me which mode you were playing at the time.
    • Confirmation of whether there are any dump files in C:\Windows\Minidump

    Also, please let me know whether XMP/EXPO, PBO, undervolting, or any CPU/GPU/RAM overclocking is currently enabled, even if the system is stable in other games.

    Thanks.

  • lamptington's avatar
    lamptington
    Rising Newcomer
    1 month ago

    i have had a very similar issue with my computer automatically restarting with no visible issues. absolutely fine on other games.

    installed fc 26 purely to test outside the 10 hours and the same thing happened opening the starter pack.

    have checked temps, drivers, BIOS options; still happens. nothing in the event viewer that is any help other than saying there was a restart. pretty unplayable  

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi there,

    I’m sorry to hear that FC 27 consistently crashes after about 5 minutes on your PC.

    Please work through the other steps in our crashing and freezing troubleshooting guide that you haven’t tried yet.

    If the issue continues, could you please check Windows Event Viewer for any errors or crash logs recorded around the time of the crash and share the relevant details? You can also upload your DxDiag report.

    Thanks!

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