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Lvlewis123's avatar
Lvlewis123
Rising Newcomer
2 days ago

GAME CRASHING WHEN CONNECTING TO ONLINE!

Every time I load up and connect to servers game quits to desktop, no error or anything!

I have been trying to fix for 3 hours straight trying everything, uninstalled the game, deleted anything that could be crashing and nothing has worked

game works fine if i cancel connection to online but as soon as it connects it closes down.

Does anyone have any ideas or had the same problem?

crashing
freezing
pc

3 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Lvlewis123​ 

    Reboot your router and PC and retry playing. That is easy and often fixes issues like this. If the issue continues, please generate a DXdiag report and post that here. We can take a look and suggest further troubleshooting steps. 

    DXDIAG How to

    Thank you, EA_Barry.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Lvlewis123​ 

    That is the correct file, thanks. Some troubleshooting steps to try: 

    1. Press Windows Key + X and select "Terminal (Admin)" or "Command Prompt (Admin)". Run the online component cleanup and repair commands:
      dism /online /cleanup-image /startcomponentcleanup
      dism /online /cleanup-image /restorehealth
    2. Run System File Checker:
      sfc /scannow

     

    Let us know if these steps help. Thank you, EA_Barry.

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