BLACK SCREEN
I’m just doing a draft and for some reason the whole screen is black! I’ve lost 15k coins because of this. EA team, it would be great for the coins back or something better because of the agg please and thank you. I know the photo is just a black screen but it’s true!! oh and forgot to mention a while ago I packed gold barcola when his star performer what out I thought you and your team would fix this automatically but apparently not it would be incredible from you if you guys fixed this please inform me if I need to add any informationFreezing when starting a match
Hello EA, I am reporting a reproducible FC 27 PC crash/freeze that happens when starting a match. System: - Laptop: HP 15-fd0270LA - CPU: Intel Core i7-1355U - RAM: 16 GB DDR4 - GPU: Intel Iris Xe Graphics - GPU driver: 32.0.101.7092 - Windows 11 64-bit - BIOS: F.26 - DirectX: 12 Problem: FC 27 launches normally and I can navigate through the main menu without problems. However, when I start a normal match (Kick Off), the game reaches the loading screen before the match starts and then the entire display freezes. The mouse also stops responding and I have to force the laptop to shut down and restart it. When launching the game executable directly, I also receive this error: GetDeviceRemovedReason failed with DXGI_ERROR_DEVICE_HUNG "The GPU will not respond to more commands" GPU: Intel(R) Iris(R) Xe Graphics Driver: 32.0.101.7092 Troubleshooting already tested: - 1280x720 resolution - 30 FPS cap - V-Sync ON - Dynamic Resolution ON - Render Scale 50% - Low graphics settings - Medium graphics settings - Hair realistic OFF - 3D nets OFF - Motion Blur OFF - Future Gen Visuals OFF - DX11 and DX12 - High Performance Windows power mode - Latest Intel graphics driver for this GPU - BIOS already updated to F.26 - Windows fully updated The result is the same: the game freezes when starting a match. Important comparison: EA SPORTS FC 26 runs normally on this same laptop, while FC 27 consistently freezes at the beginning of a match. I understand that Intel Iris Xe is below the official minimum GPU requirement for FC 27. However, this issue appears to be reproducible and is also being reported by other FC 27 users with Intel Iris Xe and the same DXGI_ERROR_DEVICE_HUNG error. Could EA please confirm whether this is a known FC 27 compatibility/renderer issue with Intel Iris Xe and whether a game update, driver workaround, or other fix is planned? I am attaching my DxDiag file and the screenshot of the error. Thank you. I have the same issue on an HP 15-fd0270LA with Intel Core i7-1355U, 16 GB RAM and Intel Iris Xe Graphics. My driver is also 32.0.101.7092. FC 27 freezes the entire laptop when starting a match and also reports DXGI_ERROR_DEVICE_HUNG / GetDeviceRemovedReason. FC 26 works normally on the same laptop. I have attached my DxDiag to my own technical issue report.
Can we request REFUNDS?
Every year I usually play 80% career mode and then about 20% FUT. I started playing in “the grounds” and at first it was fantastic. So good I have even spent money in the game. For the last 2 weeks the grounds have been so unstable. Today has been the worst, every time you get into a game you get kicked about 10-20 seconds into the match. With half the players in the game standing back outside. It takes about 2 mins for your player to even appear. You try to log out and the screen just goes black with the menu buttons still there and floating name plates. You have to hard quit the game to even exit “The Grounds”. Where can I go to request my money back for what I have used in game? I can’t play the game due to it not being stable so I’m not getting what I have paid for. The worst part about this is you aren’t a small company, you make billions off this game each year and it still has more issues each year that don’t get fixed or get fixed way to late. I would blame shareholders, but it’s not them, it’s upper management for how they run the company to please the shareholders. So yeah can you put a link to show us how we can request a refund for ingame purchases on the bases of the game being unplayable please?experiencing persistent stuttering and performance drops in EA Sports FC 27.
I am experiencing persistent stuttering and performance drops in EA Sports FC 27. I have updated my graphics drivers, switched to discrete graphics, and lowered in-game settings to High, including changing Ambient Occlusion. I also performed a clean reinstallation. This lag occurs in both online modes and offline training grounds, with no improvement after multiple restarts and configuration resets. I believe this is a game-specific issue.
FC 27 PC – Freezing and Micro-Stuttering During Gameplay
CPU: Ryzen 7600x GPU: AMD 9070 XT 16gb RAM: 32 gb ddr5 Windows 11 I can play Stalker 2, BF6, Wukong etc at very high settings and 60+fps with zero stuttering but FC27 stutters and freezes. There's no single action that makes the game freeze or stutter but it feels like it's got something to do with the engine/physics/players because the advertisement boards are rolling through the freezes. It's both online and offline modes. I've managed to limit the stuttering but only for a couple of games before it comes back again and I have to restart the game for it to work properly. Limit FPS to 60 or even 30 (needs to be way lower than what you PC can output) outside of the game (nvidia/adrenaline), turn off all frame limiting stuff or vsync in game and keep settings at medium or lower.
FC 27 PC – Stuttering, Slow Motion and Ping Issues
Hello EA Team, I am experiencing persistent performance and connection issues in EA SPORTS FC 27 on PC. I would like to report both problems because they may be related, although I cannot confirm that they have the same cause. 1. Gameplay performance and stuttering My FPS is usually around 100–110, but the actual gameplay does not feel smooth. I experience frequent micro-stutters, short freezes and moments when the entire gameplay seems to slow down, including player movement and camera movement. The issue occurs both online and offline, although offline gameplay feels somewhat smoother. I have tried different graphics settings, V-Sync options, FPS limits, HAGS settings and NVIDIA Control Panel settings. None of these changes has provided a permanent solution. Other games on my PC run normally, without similar problems. 2. Ping, connection quality and possible server routing issues I play from Buynaksk, Dagestan, Russia. My internet service provider is M-Line. My in-game ping is usually around 53–60 ms. The connection indicator is sometimes orange. According to my EA Connection Quality Report, my average connection statistics over the last 7 days were: Average ping: 53.36 ms Jitter: 0.68 ms Packet loss: 0.4% Connection quality score: 61/100 (Poor) I also tested GearUP Booster. When using its Warsaw route, my in-game ping stayed around 51–54 ms and the connection indicator remained green throughout the match. However, even with this more stable connection, the gameplay still felt sluggish and the stuttering did not completely disappear. I would therefore like to know whether there could be any server-routing or matchmaking-region issues affecting players connecting from Russia, especially users of regional internet providers. Could you please investigate whether my connection is being routed to the most appropriate EA server or data center? 3. My PC specifications CPU: AMD Ryzen 5 2600 GPU: NVIDIA GeForce RTX 3050 8GB RAM: 16GB DDR4 3200 MHz, dual-channel Operating system: Windows 11 Pro 64-bit Storage: 120GB SSD + 1TB HDD (FC 27 is installed on the HDD) Monitor: Samsung 1920×1080, 144Hz I have attached my DxDiag report to help you investigate my system configuration. Questions for the EA team Are you aware of ongoing PC performance issues in FC 27 that cause stuttering, micro-freezes and slow-motion-like gameplay even when the average FPS is relatively high? Are there any known server-routing or matchmaking-region issues affecting players connecting from Russia? Can you check whether my connection is being assigned to an appropriate EA data center? Is the development team investigating these problems, and are further fixes or updates planned? I would appreciate a technical investigation rather than only general recommendations to lower graphics settings, as I have already tested many of the common troubleshooting steps. Thank you for your time and assistance.
Transfer Market is Unusable
navigating through the transfer market has become essentially unusable, freezes on average now 4-5 times an hour. I have tried all the fixes recommended and there is no change only the message that "There was a problem connecting to the Football Ultimate Team servers. Please try again later" I did not pay $100 for this. The amount of games that I have been kicked out of and the amount of sales I've missed out on is beginning to make me wonder why I continue playing this game as I have for the past 30 years 😠 Latest freeze was 10-31-26 6pm on PS5FC 27 PS5! Severe speed\-up lag and Performance Issues Detected
FC 27 PS5 – Severe speed-up lag and Performance Issues Detected despite excellent connection (98/100) Hi EA Support, I’m experiencing severe performance issues in EA Sports FC 27 on PlayStation 5, particularly in Division Rivals. The game frequently freezes or stutters for several seconds before suddenly speeding up dramatically to catch up. During these incidents, the message “Performance Issues Detected” appears on screen. This makes the game practically unplayable. My connection details: Platform: PlayStation 5 Game mode: Division Rivals Internet provider: Telia Norway Connection: Wired Ethernet Average ping: 22–23 ms Jitter: 0.08–0.32 ms Packet loss: 0–0.01% EA Connection Quality Score: 98/100 (Great) The game was working normally before, and these problems have only appeared during the last few days. Given the excellent connection statistics, I suspect this may be related to a recent game update, server issues, or a technical bug. Other PS5 players are reporting similar problems. Could EA please confirm whether this is a known issue and whether a fix is being developed? Worst thing… I’ve lost like 6-7 games a was ahead before this appeard 😒💔😩 Thank you for your assistance.FC 27 Repeated Freezing on PS5 – Error Code CE-108255-1
Hello EA Support, I am experiencing repeated freezing issues with EA SPORTS FC 27 on my PS5. The game freezes in two specific situations: During the transition between the first and second halves. Immediately after the match ends. When this happens, the screen freezes completely and the audio stops. I have to press the PS button on my controller, open the console menu, and manually close the game. After closing the game, error code CE-108255-1 appears. This issue occurs across multiple game modes. I have already tried: Clearing the PS5 cache. Rebuilding the database. Restoring licenses. Uninstalling and reinstalling the game. Unfortunately, none of these steps resolved the issue. Other games, including Red Dead Redemption and Mafia, run normally on my PS5 without any freezing issues. Please investigate whether this is a known FC 27 software issue affecting PS5 players and provide a proper solution. I would appreciate a technical investigation rather than generic troubleshooting instructions. Thank you.
