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Iglicaaa's avatar
Iglicaaa
Seasoned Novice
11 days ago
Solved

I just bought the game, and i cant play it!

Bought the game on Steam, linked my EA account, and clicked play. The game starts to load, the window says launching game and it disappears. A second later, a smaller window appears saying: an unexpe...
pc
steam
  • Iglicaaa's avatar
    Iglicaaa
    8 days ago

    EA_Barry​ 

    Hey, there is some progress.
    I did a clean boot and disabled all startup apps, then rebooted and re-enabled everything, and my game worked, but by some coincidence my headset was not working properly, so I rebooted the pc once again, and the game wouldn't work again. Now I'm gonna disable startup apps one by one and see which one causes the problem. If that's the problem, I'll edit this post and tell you if I got the game working. Thanks for the advice. I'll get back to you.

    EDIT: I did it!!!! It was the portmaster core service. I turned off services one by one until my game and headset worked. It was a service called PORTMASTER CORE. I've had Portmaster for a long time; it never caused any problems, but now it has. Thank you for all the advice and for your time wasted on this stupid problem. Enjoy your day knowing you made someone happy!

Iglicaaa's avatar
Iglicaaa
Seasoned Novice
10 days ago

Hey, just did everything you said, I even double checked every setting after installing the latest drivers, and when I first tried to open the game I didn't get the unexpected shutdown window, the game didn't even open, everything just closed including the EA app, I tried to open the game again a minute later, and I got the window again...

If there is anything more I can do, please tell me. I am well-educated about PCs, I can try anything. Thanks!

EDIT: just tried to force use different directx and it didn't help...

EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
9 days ago

Iglicaaa​ 

Some more troubleshooting steps: 

  1. Press the Windows Key, type cmd, right-click Command Prompt, and select Run as administrator. From the command prompt, run the following commands:
  2. DISM /Online /Cleanup-Image /CheckHealth
  3. DISM /Online /Cleanup-Image /ScanHealth
  4. DISM /Online /Cleanup-Image /RestoreHealth
  5. sfc /scannow
  6. Reboot and retry playing

 

Let us know if you see any change after these steps please. Thank you. EA_Barry.

  • Iglicaaa's avatar
    Iglicaaa
    Seasoned Novice
    9 days ago

    EA_Barry​ 

    Hey just tried it, I had hope cuz everything was successful and some files were repaired, but it didn't fix it, I can ask my friend to give me his account, maybe it's something about my account?

    Thanks, and if you have any more solutions, I'm open to trying anything. 

    • EA_Barry's avatar
      EA_Barry
      Icon for Community Manager rankCommunity Manager
      9 days ago

      Iglicaaa​ 

      Please do not use your friend's account.

      Do you know if you are on an insider or preview build of Windows?

      Check if a clean boot does anything: 

      Perform a clean boot before starting

      Thank you. EA_Barry.

      • Iglicaaa's avatar
        Iglicaaa
        Seasoned Novice
        8 days ago

        EA_Barry​ 

        Hey, there is some progress.
        I did a clean boot and disabled all startup apps, then rebooted and re-enabled everything, and my game worked, but by some coincidence my headset was not working properly, so I rebooted the pc once again, and the game wouldn't work again. Now I'm gonna disable startup apps one by one and see which one causes the problem. If that's the problem, I'll edit this post and tell you if I got the game working. Thanks for the advice. I'll get back to you.

        EDIT: I did it!!!! It was the portmaster core service. I turned off services one by one until my game and headset worked. It was a service called PORTMASTER CORE. I've had Portmaster for a long time; it never caused any problems, but now it has. Thank you for all the advice and for your time wasted on this stupid problem. Enjoy your day knowing you made someone happy!

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