Re: Disconnection At The End Of The Rivals Games

Hi there,

Thanks for the report. I’ve merged your post into the relevant thread so we can keep the reports together.

Could you also provide the following details?

• Gamertag
• Platform
• Country/region
• Connection type: Wired or Wi-Fi
• Internet Service Provider (ISP)

Thanks for helping us gather more information.

All time is the same thing, wake up 

Hi there, I‘m having the same issue.

Gamertag: Huhnerfan

Platform: Xbox Series X

Country: Germany

Connection Type: Wired

ISP: Telekom

Thank you! Could you also let me know the approximate date and time of the disconnect, including your time zone? This will help the team pull the relevant logs more effectively.

I just had the same issue except i WON the game and then at the end it said the EA servers couldnt process my request. Dont think the game wanted me to win. 
gamertag: Jackchal

platform: xbox series x

country: UK

connection type: wireless 

time of disconnection: approximately 07:45am

i was on a streak and was due to get promoted and also get the reward upgrade so i would like compensation because its cheating and ridiculous

Same i have the same issue, its been a week. i cant play rivals. Sometimes it's good 1 game but then the next game i got dc. please help me

Last tested: 30 September 2026 at approximately 23:15 UK time. Also attempted on 30th September 12:15-12:30 numerous times.
I've tried so many times and it just feels like a waste of time so I'm going to go as detailed as possible to give you the best clue as to what is going on. I've tried getting a Connection Report too but since my account is too recent it doesn't show the last 7 days, but my connection and ISP is stable. No troubleshooting guide including using AI has helped, and I can't connect to a real EA Advisor to actually help me. 

Platform: PC
Launcher: Steam + EA App
OS: Windows 11
Connection: Wi-Fi
ISP: BT
Region: UK
Gamertag: 1HUNN1D1
Timezone: BST/GMT+1

I am consistently unable to play FC 27 online matches.

Squad Battles works normally, but online modes such as Division Rivals, Rush and Online Seasons repeatedly disconnect at the beginning of the match.

The behaviour is inconsistent in exactly where it disconnects:

• Sometimes I get "Arsenal (club I chose at the start) v Arsenal" and no opponent information appears. If I continue/press X, I am immediately disconnected.
• Other times the opponent loads correctly. For example, I can see their team, club, name and lineup, but immediately before kickoff I receive "You lost connection to your opponent. We will see the match report to see who lost and won."
• There are no FC connection-monitoring warning icons when this happens.
• The game can also take unusually long to load into the online match.

Troubleshooting already attempted

• Restarted PC
• Restarted BT router
• Enabled UPnP
• Forwarded EA/FC ports:
  • UDP 3659
  • UDP 9000–9999
  • TCP 3569
• Removed duplicate port-forwarding rule
• Tested with Windows Firewall temporarily disabled
• Verified FC 27 game files through Steam
• Cleared EA App cache
• Reinstalled EA Javelin AntiCheat
• Confirmed Windows proxy is disabled
• No VPN
• ReWASD and Daemon Tools are not installed
• Tested on my normal BT Wi-Fi
• Tested using a completely separate mobile-phone hotspot and experienced the exact same problem
• Ping to my router is stable
• Ping to 1.1.1.1 is also stable with no packet loss/timeouts

   

Every 2nd game is disconnected and always when I’m leading 

I’m stuck at dev 8 cause it keeps disconnecting so fix it already 

• Gamertag- nusi2108
• Platform- PS5
• Country/region- USA / MN
• Connection type: Wired
• Internet Service Provider (ISP): Xfinity

I keep getting disconnected every 3 matches in Division play—please help—on the PlayStation platform, Asia region.

this is also happening to me like every other match or every match I disconnect after I finish the match and I'm not even lagging during the match at all not even a little 

Gamertag: The Arrow V

Platform: The Xbox One X

Country: USA

Connection Type: WiFi 

I was just winning an important rival game where i was beating my opponent 6-1 suddenly i got disconnect message from ea whereas my internet was working just fine.  This is outrageous and i am being punished for something which is not my fault.

• Gamertag: avas1007
• Platform: PS5
• Country/region: India
• Connection type: Wi-Fi
• Internet Service Provider (ISP): Airtel Fiber

Same issue here on PS5 (FC 27, Ultimate Team, in Rivals, Rush and Team Clash). At the end of every match I get disconnected with the error (game in French) "Les serveurs EA ne peuvent traiter votre demande. Veuillez réessayer ultérieurement" ("EA servers cannot process your request, please try again later"). The match is then counted as an abandonment/loss: I lose credits, my objectives no longer progress, and I get a penalty for the following matches. I can no longer play.

Timeline: it started after I contacted EA Support about another bug. On the objective "Menace sur les ailes" (score 1 goal with a left midfielder in 3 different matches) I got, at the end of each match, the message "Nous avons ajusté votre progression d'objectif en raison d'une incohérence avec la validation du serveur" and the objective was reset. After contacting support about that, the disconnect bug appeared. Support told me they cannot change results or restore points.

Is anyone else seeing this? Please investigate and escalate to the technical team.

Hi,

I am having same issues. The game is unplayable and it’s this issue

gamertag: Kalialcyone

platform: PlayStation 5

country: UK

connection type: wireless 

time of disconnection: approximately 05:30pm