Redeemed code for EAFC27 Ultimate Edition twice, game not in library.

For issues with codes redeemed to a PSN account Adlai8​ you would need to speak with PSN support.

They will be able to review your account with you and advise what code was redeemed.

Darko

Just a big confusing Miko8u​ as you say you purchased a code and when it didn't work purchased another but then say an EA employee gave you two codes.

Have you spoken with live support to see if there is an issue?

Darko

Hi EA_Darko​ , its been nearly a week since this issue arose, is there any update or fix?

We’ve been waiting 11 months for a fix for the sky internet issue, you keep ignoring every post we make about it. You guys need to contact sky and find a solution, this only happens with your game so work it out. All you guys keep doing is dodging the issue.

Hi EA_Darko​, After the first code didnt show the game we tried with another code and still the same issue. Yes I checked with the employee and all is okay with the code. 

Redeemed code for EAFC27 Ultimate Edition twice, game not in library. | EA Forums - 13719627 

Hi EA_Darko​ , any updates? Thank you.

EA_Darko​ 

Initial Issue (Sept 16): I won an EA SPORTS FC 27 promotional code during an official EA FC Early Access livestream and successfully redeemed the code on the PlayStation App. However, the game did not appear in my library.

First Support Attempt (Sept 16): EA Support advised me to wait 24 hours for the game to process.

Second Support Attempt (Sept 17): After waiting 24 hours, EA Support instructed me to wait until September 18, stating they couldn't assist until the official early access release date.

PlayStation Contact: I reached out to PlayStation Support, but they stated they could not assist with EA promotional codes and directed you back to EA Support.

Live Chat Outcome (Sept 18):

I connected with EA Advisor Priansh, who asked for my account details and the redeemed code.

Priansh then claimed EA could not help and told me to contact the giveaway source—despite this being an official EA broadcast.

When I pushed back on being bounced around for 3 days and asked to escalate the case to a supervisor, Priansh stated that supervisors have the same tools, refused to escalate, recommended posting on the EA Forums instead, and ended the chat session.

I hope this makes sense; sorry just frustrated.

Hey Adlai8​ where did you purchase the game?

Darko

You said you purchased them Miko8u​

An EA employee gave you two codes for the game?

I would recommend speaking with them to ensure all is ok with the codes.

Darko

Hi EA_Darko​ hope all is well. Unfortunately, I'm having the same issue. Please help.