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dywgd6a7roa1's avatar
dywgd6a7roa1
New Novice
1 hour ago
Solved

Reporting cheaters and report reviews

Hello EA Support,

I am extremely frustrated with the current state of your game.

I have reported multiple players for cheating, yet I keep getting matched against suspected cheaters. This is ruining my gaming experience.

I contacted EA Help previously, but my issue was not resolved and the conversation was closed.

I am asking for this issue to be escalated to the appropriate team. I would also appreciate an explanation of how cheating reports are reviewed and what measures are being taken to improve fair matchmaking.

I have invested my time and money into this game, and I expect a fair gaming experience.

Please do not close this case without addressing my concerns.

Thank you.

[Title changed by CM. EA_Claus]

lag
  • EA_Claus's avatar
    EA_Claus
    1 hour ago

    Hey dywgd6a7roa1​,

    I understand that matching with a cheater is frustrating and ruins your experience. 

    Thank you for reporting the situation using the in-game or platform options, or the dedicated Report a player form on EA Help.

    About the review process, this is as much as I can share with you:

    Once you’ve submitted a report, we’ll investigate it and take action according to our policies.

    For privacy reasons, we can’t give you information about our investigation or what actions we take on another player’s account.

    If you get an email update from us saying we didn’t take action on the account, the case will be closed.

    We appreciate your patience in these unfortunate circumstances.

1 Reply

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hey dywgd6a7roa1​,

    I understand that matching with a cheater is frustrating and ruins your experience. 

    Thank you for reporting the situation using the in-game or platform options, or the dedicated Report a player form on EA Help.

    About the review process, this is as much as I can share with you:

    Once you’ve submitted a report, we’ll investigate it and take action according to our policies.

    For privacy reasons, we can’t give you information about our investigation or what actions we take on another player’s account.

    If you get an email update from us saying we didn’t take action on the account, the case will be closed.

    We appreciate your patience in these unfortunate circumstances.

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