Support system is a disgrace

Hi,

I was asked to write this here from a support worker, because he didn't have any opportunity to forward my complain himself (What fhe actual **bleep**). So I've just wasted 4,5 hours in the chat support system, due to technical issues with the verifications codes and an error screen that was easily solved and explained by Ajiit in 20 minutes, after first having had been forwarded 3 times by people who couldn't help or properly explain what i needed to know. And in the end when explaining the situation and my frustation, Ajiit who was very kind with me didn't even have the opportunity to notify a superior or supervisor about my experience. I'm honestly not the type to write angry complain about any company, but this has been the worst support experience of my life, and what a **bleep** shame it is on those that made this system at EA - a billion dollar company. I've played FUT for over a decade, been loyal and even when the game haven't been the best, and yet this is what we get as players - not even fixed basics in the game, but when having problems, getting this kind of **bleep** as a support system, without any communication between those that get employed in this **bleep** system and those who made it. Just wauw - My request was about me wanting to get on the web app, so i could trade a little before buying the game, and now i even doubt whether i should buy it in the first place.