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Leonidas_ARG's avatar
Leonidas_ARG
Seasoned Newcomer
1 day ago

Unable to submit ban appeal – Penalty History + webform both failing

Good morning,

On November 4th, I received a market ban for buying and selling coins, something I never did. I sold bronze cards I had in stock from opening packs, and I also bought and sold at market price. Due to the Hocus Pocus DPC event launched on November 4th, the price of bronze cards increased. I never bought, transferred, or sold coins. Please check the logs and reinstate my account, as I spent a lot of time acquiring the game and I did not commit any infraction. I cannot submit a claim because the page is failing to process it.

EA ID

Leonidas_ARG

 

xbox

4 Replies

  • Leonidas_ARG's avatar
    Leonidas_ARG
    Seasoned Newcomer
    1 day ago

    Don't buy coins, what's the point? If I had, I would have known the risks involved. Selling expensive bronze cards stockpiled in your club after opening bronze packs for a week at high market prices for a Squad Building Challenge (SBC) isn't grounds for a ban. Mind your own business.

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi there,

    I'm sorry to hear about the trouble you're having submitting an appeal.

    Unfortunately, we're unable to review or overturn bans here on the forums. Submitting an appeal through EA's Penalty History is the only way to have the decision formally reviewed.

    Could you please try the following?

    • Using a different browser
    • Clearing your browser's cache and cookies
    • Temporarily disabling browser extensions, particularly ad blockers or privacy/security extensions
    • Trying a private/incognito window
    • Switching to a different internet connection, if possible

    If you're still unable to submit it, please let us know what happens when you try.

    Thanks for your patience.

  • Leonidas_ARG's avatar
    Leonidas_ARG
    Seasoned Newcomer
    15 hours ago

    Hi, how are you? Thanks for your reply. I tried everything, I followed the steps you indicated, but there's no way to appeal. It keeps giving the same error. And the chat isn't working either. Is there another way to file an appeal?

    Thanks.

     

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