Missing Attribute Points After FC 27 Pro Clubs Season Reset

Dear EA SPORTS Support Team,

I am submitting a formal complaint regarding the automatic reset of my Pro Clubs player following the start of the new season in EA SPORTS FC 27 on October 22, 2026.

EA SPORTS explicitly stated that all previously spent Attribute Points (AP) would be fully refunded after the reset.

However, I received only 962 AP, while I have recalculated that 1,070 AP are required to restore my player’s attributes to their original levels. This means there is a shortfall of 108 AP.

As a result, several attributes are now permanently lower than they were before the reset:

• My Short Passing was previously 84, but it can now only be increased to 81.
• My Long Passing was previously 78, but it can now only reach 75.
• My Curve was previously 81, but it can now only reach 75.
• My Stamina was previously 67, but it can now only reach 65.
• My Skill Moves were previously 4 stars, but they have now been reduced to 3 stars.

These are not minor differences. They directly affect my player’s performance and demonstrate that the refunded 962 AP are insufficient to restore my player to the same level as before the reset.

I took screenshots of my player’s exact attributes before the seasonal reset. By comparing those screenshots with my current attributes, I recalculated that 1,070 AP are needed to restore my previous progression. Since I received only 962 AP, I am missing 108 AP.

This is unacceptable and raises serious concerns about the accuracy and transparency of EA SPORTS’ refund system.

I demand a clear explanation of the following:

1. Why were only 962 AP refunded when 1,070 AP are required to restore my original attributes?
2. Why is there a shortfall of 108 AP?
3. Why are several attributes now capped below their previous values?
4. Why have my Skill Moves been reduced from 4 stars to 3 stars?
5. Have attribute upgrade costs, limits, or player progression systems been changed without properly informing players?
6. How exactly was the refund of 962 AP calculated?
7. What will EA SPORTS do to correct this discrepancy and restore my previous player progression?

I have preserved screenshots documenting my original attributes, EA’s official refund statement, and the insufficient AP available after the reset. These screenshots support my calculation that 1,070 AP are required, meaning that 108 AP are missing. The differences and issues described above can be clearly seen in the attached evidence.

I have invested considerable time in developing my player, and I find it unacceptable that my progress has effectively been reduced following a mandatory seasonal reset. The differences listed above clearly show that this is not simply a visual issue or a minor calculation error, but a significant loss of player progression.

I expect EA SPORTS to investigate this issue immediately, provide a detailed explanation, and credit the missing 108 AP—or any additional points required—to restore my player’s previous attributes and Skill Moves level.

Please provide a substantive response rather than a generic automated reply.