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aoa16aeg's avatar
aoa16aeg
Newcomer
14 hours ago

Account Hacked

I believe my account was hacked into whilst I was away from my console and some of my players were sold and other players were bought for insane prices I had 700k in my account and it’s all gone is there anyway this can get fixed as it’s just ruined my experience of wanting to play the game. I can’t rank up because I don’t even have any of the fodder I had. The person that hacked me bought many Openda cards at 60k+ and quick sold so I couldn’t even get my first owned stanway back or Mariona. Is there anyway this can be resolved? I also am struggling to find the Hocus Pocus SBC.

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1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hi aoa16aeg​,

    Thank you for reaching out and sharing what happened with your account. I am so sorry to hear that your account was hacked and that your 700k coins and hard-earned player items are gone. I can only imagine how devastating and disappointing it is to see your hard work wiped out like this.

    Because this is an account security issue involving private player assets, we are unable to access your account, verify your login history, or manually restore lost content or coins directly here on the forums due to strict security and privacy protocols. 

    To secure your account immediately and prevent any further unauthorized access, please follow our guide on what to do when your account has been hacked. This will walk you through changing your password and enabling Login Verification to secure your credentials:

    What to do if your EA Account was hacked

    Once you have completed those security steps, please contact our support team to report the missing players and coins. You can start a live case by scrolling to the bottom of that security guide and selecting the Contact Us option. If you encounter any technical issues with the main portal, you can also use our direct backup webform to get in touch with an advisor.

    Regarding the Hocus Pocus SBC you mentioned struggling to find, once your account is secure, I would recommend checking the expiry dates of active SBCs or checking with other players in our general discussion section.

    I truly hope our ToS team can investigate this for you soon and help get your account secured and sorted out. Thank you again for your patience and cooperation.

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