Case appeals
I have recently been hacked and therefore received a transfer ban for it, I appealed my ban at the time with no real evidence as I hadn’t realised, it’s been 3 weeks since my last appeal and it just keeps saying pending as Ea won’t get back to me. I can’t start a new appeal but need to as I have hard evidence it wasn’t me that done this on my account. How can I make a new appeal ?
Hi fabeverton10,
I'm really sorry to hear about what happened to your account, especially after you've already been waiting three weeks for an update on your appeal.
I understand how frustrating this must be, particularly when you believe your account may have been compromised and you now have additional evidence to support your case.
First, since you mentioned that your account may have been hacked, I'd strongly recommend following the steps in our guide to securing a hacked EA Account to make sure your account is properly protected.
Regarding your appeal, you can check for updates through My Cases.
You can also scroll down to the Contact Us section at the bottom of the account security guide to get in touch with our support team via Live Chat. A support advisor may be able to help you check on your existing case or guide you through the next steps.
If another appeal option is still available through your Penalty History, I'd recommend including any new and relevant evidence that wasn't part of your original submission.
Please keep in mind that account bans and appeals are handled by our dedicated Terms of Service (ToS) team. Unfortunately, we're unable to review enforcement decisions or speed up the appeal process through the forums.
I know this isn't the immediate resolution you're hoping for, but I genuinely hope you're able to get some clarity on your case soon.
Thanks for your patience and understanding!
