Disconnecting from games without ever losing connection

I am experiencing repeated disconnects during online matches in EA SPORTS FC 27 on PS5, particularly in Division Rivals.

During matches, I suddenly receive a message saying that I lost my connection to my opponent and that the match report will determine who won and lost. Sometimes the match result is placed under review and I am returned to FUT.

My internet connection does not disconnect when this happens. I remain connected to Ultimate Team after the match ends.

PS5

Wired Ethernet connection

NAT Type 2

Download speed: approximately 497 Mbps

Upload speed: approximately 53 Mbps

EA Connection Score: 85/100

Recent affected match: 92/100

Ping: 21.76 ms

Jitter: 2.66 ms

Packet Loss: 0.03%

Connection Quality: Good

I have enabled the in-game Connection Monitoring feature. My ping remains good and I do not see significant connection warnings before the disconnect occurs.

I have already restarted my PS5, power-cycled my internet equipment, cleared the PS5 system software cache, verified NAT Type 2, verified my Ethernet connection, and checked the EA Connection Quality Report.

The problem continues to happen across multiple online matches despite EA's Connection Quality Report showing a good connection.

Please investigate whether there is an issue with my FC 27 match sessions, EA servers/data center routing, or my EA account that could be causing these repeated disconnects.

I also have an open ea case (#255260955) and no one helps me.