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VLLRH's avatar
VLLRH
Seasoned Newcomer
1 hour ago

Disconnecting whilst winning

Hello everyone. 
I am sure that I am not the only one to have experienced this but it started for me on Friday. Bare in mind my connection is great, very low ping, 450+ mbps and never disconnect from anything. 

I started the hall of fut league, going great first few games but all of a sudden im winning and the game stops and disconnects me from ultimate team and there on I get the loss. I thought it was a random occurence. But the game after and then another the exact same thing happened. Winning position, disconnection. More losses. So I stopped playing. 

Saturday, fut champs. First game winning 7-0, disconnect, get the loss. Second game, winning 3-2 late in the game, disconnect, get the loss. So I stop. Go back to hall of fut league, lose some games which is totally fine, win a few and get the win but then another 3 in a row, winning and then disconnect. So once again I stop. Checked EVERYTHING, completed all trouble shooting steps and went in 4 different conversations with EA advisors. Zero help. Troubleshooting offered and zero sympathy or solution. I was told the advisors cannot adjust progress or add rewards onto my account. But then I was told there is an ‘In game team’ that can do this. So I have tried to contact them but the advisors refuse to put me in contact. I have time stamps, all ps5 recordings and my record for proof.

Sunday, last 2 games of hall of fut. Must wins. First game 5-0, disconnect, get the loss. Im laughing. Second game 3-0, disconnect, get the loss. Sums up a wonderfully awful weekend. So I contacted support again because this is ridiculous. Ended up with 12 wins when it should have been 18+. So missed out on big rewards. Free to play account too. 

EA support once again hit me with the generic copy and paste replies and refused to put me in contact with the ‘in game team’. I am going to find a way. But first I am going to file a complaint towards them, im angry right now. And not getting any solutions. 

Prior to this Friday, I havent had personal disconnection once. Always been the other player or I have maybe left if I am getting battered..!! But never a connection problem my end, I find it very weird this starts now. And honestly, I refuse to play another game because I am worried its just going to kick me out. Waste of time to play, potentially have a great game just to get booted out. 

With the proof I have, I want EA to give me the rewards I deserve for the hall of fut league. Forget about champs, im not touching it. But guess what, they wont let me speak to them to fix it and give me what I deserve. 

Sorry for the rant. But I think the advisors are told to respond in the same way over and over again. Thats how they are built. So if anyone has a contact for the in game team and maybe complaints team. Please share the information to me.

 

Thanks. Done wasting more of my time now.