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sirjesusss's avatar
sirjesusss
Rising Novice
26 days ago
Solved

False Coin Distribution Ban: Lost 50k Trading Manually, Never Used Bots

Hello everyone and EA Community Managers,

 

I am writing this out of sheer frustration regarding an automated Transfer Market ban I received on PC for alleged "Coin Distribution"—an infraction I have never committed.

 

WHAT ACTUALLY HAPPENED (MY TRADING ACTIVITY):

- On the day of the ban, I noticed Japanese player cards fluctuating in value on the Transfer Market.

- I attempted basic, manual market trading: I manually searched, bid on, bought, and re-listed Japanese players directly through the game interface.

- No bots, no web scripts, no auto-buyers, and no third-party software were ever used. Every single click was done manually.

- I was not even successful at it; I actually ended up losing around 50,000 coins due to market drops and EA tax.

- A few hours later, my entire Transfer Market access was revoked across PC, Web App, and Companion.

 

THE CLEAR DOUBLE STANDARD WITH AUTOMATED DETECTION:

1. The Transfer Market is currently plagued by automated sniping bots and third-party tools that operate 24/7 without being touched.

2. Meanwhile, a legitimate player engaging in basic, manual in-game trading—who actually ended up losing coins in the process—gets flagged by an algorithm as a coin distributor.

3. How does losing coins on regular card sales equate to transferring or distributing coins? A single human glance at my transaction logs would immediately prove that these were standard player cards bought and sold manually.

 

ACCOUNT BACKGROUND:

- I am 35 years old and have played EA SPORTS FC / FIFA legitimately for years across multiple platforms without a single Terms of Service violation.

- This account is under my real name, has hundreds of hours logged, and holds the Ultimate Edition of FC 27.

- I have regularly purchased FC Points directly through official stores. I have never bought, sold, or transferred coins in my entire life.

 

I already have an open dispute with the Terms of Service team (Case #255200429), but as many know, automated replies are far too common.

 

Can an EA Community Manager please advise on how to get an actual human specialist to review the transaction logs for this case? Has anyone else in the community managed to get a false-positive manual trading ban overturned recently?

 

Thank you for your time.

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  • EA_Mako's avatar
    EA_Mako
    26 days ago

    Hey sirjesusss​,

    The Terms of Service team may use templated responses to make sure the information provided is consistent with those in similar situations, but all appeals are reviewed by humans. They don't use automated replies unless it's already reached a point where they've mentioned no further reviews will be performed, but it doesn't sound like that's the case here.

    Please keep an eye on your case history page since you already have an appeal, and the ToS team will get back in touch as soon as they're able to complete the investigation, thanks!

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  • sirjesusss's avatar
    sirjesusss
    Rising Novice
    25 days ago

    Sorry to hear you are going through this too, mate. It really sucks having your weekend ruined over completely normal gameplay.

     

    The exact same thing happened to me. I was manually trading Japanese cards, ended up taking a ~50k loss due to price drops and EA tax, and got hit with a transfer market ban for "coin distribution." It makes zero sense how losing coins equates to illicit transfers. It clearly shows how flawed the automated detection algorithm is right now when dealing with regular market fluctuations.

     

    Make sure you submit an appeal via EA Help right away and clearly state that your trade logs show a net loss and purely manual actions.

     

    Hoping an actual human reviewer looks at both our cases and sorts this out soon. Hang in there!

  • ShroudyRowdy19's avatar
    ShroudyRowdy19
    Rising Newcomer
    25 days ago

    hello guys same thing has happened to me enjoying my weekend finishing the gallery buying and  selling players with the market price to try out the new hulk and i got banned for balance transfer, have done nothing wrong this is unfair tbh i have made a loss due to taxes check the logs please we are on a weekend enjoying our time

  • sirjesusss's avatar
    sirjesusss
    Rising Novice
    25 days ago

    Thank you for the clarification, I really appreciate you taking the time to respond.

     

    It is genuinely reassuring to hear that all appeals are reviewed by human specialists rather than purely automated systems. It has been over two days now without any updates or changes on my case history page, so I was naturally getting concerned, but I will continue to keep a close eye on it and await the ToS team's decision.

     

    I am confident that once an investigator reviews the actual transaction logs, the manual timestamps and the ~50k net loss will clearly show this was just standard market trading rather than any illicit coin distribution.

     

    Thanks again for your guidance and help!

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    26 days ago

    Hey sirjesusss​,

    The Terms of Service team may use templated responses to make sure the information provided is consistent with those in similar situations, but all appeals are reviewed by humans. They don't use automated replies unless it's already reached a point where they've mentioned no further reviews will be performed, but it doesn't sound like that's the case here.

    Please keep an eye on your case history page since you already have an appeal, and the ToS team will get back in touch as soon as they're able to complete the investigation, thanks!

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