False Coin Distribution Ban: Lost 50k Trading Manually, Never Used Bots

Always happy to clarify where we can sirjesusss​, thanks for the patience while the ToS team is taking another look at your situation. 

Understood, thank you for clarifying how the forum solution system works. From a player's perspective, seeing a thread marked as "Solved" while being stuck with a false ban feels counterintuitive, but I understand the administrative reasoning behind it.

The main frustration simply comes from the fact that the official support pipeline often feels like an automated dead end with long waiting times. I will continue to wait on Case #255200429 and hope a specialist actually takes a thorough look at the transaction logs to see the clear manual trading pattern.

Thanks again for your time and clarification.

sirjesusss​ 
That's marked when the thread has been provided with the correct information - in this case that you need to appeal with the Terms of Service team. 

We're not able to review anything about any cases on the forums, so for anyone looking at this or a similar thread, their answer will be to submit an appeal. That is why that would be marked as the solution for this thread.

If your actual issue is unresolved, you will need to take it up with support, which is all the direction we're able to provide here.

Having 11 appeals flat-out denied with zero explanation is completely absurd. I am truly sorry you are having to deal with that level of brick-wall support, especially after a decade of loyalty to the game.

To make matters even more frustrating, they actually marked this forum thread as "Solved" just because a Community Manager posted the standard boilerplate response, while our bans remain untouched and unresolved. It really feels like legitimate issues are just being swept under the rug rather than actually addressed.

Taking the GDPR route to pull your raw data seems like the only logical move left at this point. If an automated algorithm is wiping in-game currency and locking market access without presenting a shred of evidence, they legally owe you that transparency under data privacy laws.

Please keep us posted on what comes out of that data request. If this is how EA treats dedicated, paying players who play strictly by the rules, I certainly won't be putting another cent into this franchise either.

Hey EA_Mako,

I noticed that this forum thread was marked as "Solved" / "Accepted Solution". 

Just to clarify, the actual issue is completely unresolved—my Transfer Market remains strictly locked in-game on PC, and I am still waiting for any real review or update on my open dispute (Case #255200429). 

Marking threads as solved when a player is still stuck with a false ban feels a bit disheartening. I understand forum staff cannot overturn bans directly, but I truly hope my case is actually being looked at by an investigator. 

Is there any indication of how long the Terms of Service team is currently taking to respond to these manual trading false-positives? 

Thanks again for your time.

I am also in the same situation 11 appeals denied and case closed even though I absolutely have not bought or sold any coins. The support is absent and as of yet I have still not been informed of my supposed wrongdoing. I have taken it upon myself to request user data per GDPR rules to hopefully find a reason for my self as to why the coins have been removed using the features available in this game. I have  been a loyal player for 10+ years and never had any issues before, goes without saying that if this case will not eventually be resolved that I will never spend any money on anything EA related again. 

sirjesusss​ 
Resolved would typically mean they've closed the case, yes. While you mentioned not seeing any email, are you seeing anything in your case history?

If that's been marked as resolved and you don't have access to the TM, my assumption would be that they've declined to remove any penalty, but your options at that point would be to submit another appeal - which would be reviewed by a different member of the ToS team to make sure a separate pair of eyes had a look - or contact support directly to see if they're able to share any other details about the case that was flagged as resolved.

Live support would not be able to perform an investigation, but if the case was closed and you never saw a response whatsoever, they may be able to shed more light on that situation.

Hey EA_Mako,

I noticed that my case (Case #255200429) was recently marked as "Resolved" on the EA Help portal.

However, the issue is not resolved at all. My Transfer Market access remains completely locked in-game on PC, and I have not received any email notification, explanation, or follow-up regarding the outcome of the investigation.

Does the "Resolved" status simply mean the ticket was closed, or is this an automated glitch? Could you please advise on what I should do next to verify if an actual specialist reviewed my trade logs?

Thank you for your time and help.

Man, that is brutal. Wiping 800k coins on top of a false ban is absolutely gutting, especially when every single transaction was done manually. I am really sorry you are dealing with that.

The fact that three appeals were instantly denied just shows how broken the support pipeline can be. Going the DSAR (Data Subject Access Request) route was honestly a very smart move, though—forcing them to confront the actual raw data and timestamps under data privacy regulations is probably the only way to get around the generic rejection templates.

I am still waiting on my first appeal (heading into day 3 with no updates), but hearing your situation is deeply concerning for anyone trying to play and trade legitimately. 

Please keep us posted on how the DSAR case turns out. If that finally forces an actual human specialist to look at your logs and overturn the decision, it could be a crucial roadmap for others in the same boat. Hang in there, mate!

I had the same problem, my friend. I traded manually and legitimately with silver cards used in FUT Gallery. Every single card was bought and sold manually. They wiped 800k coins from my account.

I've already submitted three appeals, and all of them were denied. I appealed again and submitted a fourth dispute based on my DSAR, including evidence and proof. It's been two days now without any update.

It's extremely frustrating, and honestly, I don't think it's going to lead anywhere.