Forum Discussion

LSco7777777's avatar
LSco7777777
Newcomer
14 hours ago

FC points order is processing

I purchased FC Points, but my order  shows that it's processing.It lasts for a week now. I've tried reaching out to EA Help for assistance, but it hasn't helped.

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1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    Hey LSco7777777​, 

    Sorry to say, but we aren't able to support account or billing-related requests here on the forums, as we don't have access to the necessary tools or records.

    If you're order has been processing for a week, it'd be best if you try connecting with our live support team again by using the Contact us button at the bottom of this page, and an advisor can look into this with you from there. 

    If you're receiving pushback from the NextStep bot, feel free to use this web form instead. Thanks! 

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