Forum Discussion

wanttogetrid's avatar
wanttogetrid
Seasoned Rookie
5 days ago
Solved

Has anything been done to improve appeal system for wrong bans in 27?

Did not get a proper answer last time, just some CM saying it is safe to invest time and money in 27. Not saying anything about if and what has been improved. Of course 26 was perfect and did not need improvement, as noone were wrongly banned and therefore never needed to access the joyful experience of the fully working appeal process. But still, interested to know if something has been improved at all in that regard?

  • Hey wanttogetrid​,

    There have been no changes to how that system works. If someone receives an action they believe was applied to their account incorrectly, appealing it will put in a request to our Terms of Service team to review the circumstances of that action again.

    These appeals are still performed by humans and people generally have multiple appeals available to have different members of the ToS team check things over. That's not, of course, a guarantee that an appeal will result in a ban being removed, just that the team will take another look at our records of what took place. 

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hey wanttogetrid​,

    There have been no changes to how that system works. If someone receives an action they believe was applied to their account incorrectly, appealing it will put in a request to our Terms of Service team to review the circumstances of that action again.

    These appeals are still performed by humans and people generally have multiple appeals available to have different members of the ToS team check things over. That's not, of course, a guarantee that an appeal will result in a ban being removed, just that the team will take another look at our records of what took place. 

  • wanttogetrid's avatar
    wanttogetrid
    Seasoned Rookie
    5 days ago

    EA_Mako​ Thanks. That is not good, but your answer is good though. I guess that means it's not worth getting invested in 27 based on my experiences with the faulty cheat detection, the ToS team, and the useless appeal system. Might check back when 28 arrives to ask the same question and hope you can give another answer at that time. Have a nice year.