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bigcuts's avatar
bigcuts
Newcomer
3 days ago

I got hacked and someone sold all of my tradable players and took the coins

I had a Ferran torres, diomonde, musiala, kimmich, schlotterbeck, cubarsi, dumfries, balde, and aleix garcia who are all in my starting team and have all been sold and the money from that had been taken. i logged back onto my account the next day after turning the xbox off at around 7 to find that everyone had gone and there was a message saying that someone from London had logged on which is nowhere near me or anyone i know. If i could get these players back or a bit of money to be able to do so that would be great. 

discussion

3 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi bigcuts​,

    I'm very sorry to hear this has happened to you as well.

    Please see my detailed reply in the post just above this one. The steps are the same for you: the first priority is to secure your account, and then you will need to contact our support team to report the missing content.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi bigcuts​,

    I'm so sorry to hear your account was compromised and your players were sold. I can only imagine how frustrating and upsetting that must be, especially after seeing an unauthorized login message.

    For your account's security, we cannot access account details or restore content here on the forums. However, I will guide you through the two critical steps you need to take immediately.

    First, and most importantly, you must re-secure your EA Account to prevent any further unauthorized access. Please follow all the steps in our official security guide here:

    What to do if your EA Account was hacked

    Second, once your account is fully secure, you need to contact our support team. They are the only ones who can investigate what happened and see if your players and coins can be restored.

    After you have completed the security steps, you can scroll to the bottom of that same guide page and select the Contact Us option to open a case. If you have any trouble, you can also use our direct webform.

    I truly hope the team can get this investigated for you as soon as possible.

  • Dimigeya's avatar
    Dimigeya
    Newcomer
    1 day ago

    Happened to me aswell, did you recover them?

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