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TT9_tabriz27's avatar
TT9_tabriz27
Newcomer
17 hours ago
Solved

I lost my valuable player by doing sbc in companion

I had a sabitzer star performer. I was completing calafiori sbc and focus that not use sabitzer. After completing calafiori, i noticed that sabitzer went. I am sure i dont used him. I chek every time i submitted players. 

  • Sorry to say TT9_tabriz27​ but if you have accidently submitted an item to an SBC then there would be nothing that we can do to change this, we cannot reverse the action or return your item.

    Darko

7 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    We will pass this on to the team TT9_tabriz27​ but I don't believe that there will be anything they can do.

    Darko

  • TT9_tabriz27's avatar
    TT9_tabriz27
    Newcomer
    11 hours ago

    Its not my error. Its about rubbing from player. Not just me, lots of people are complaining about this issue

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    13 hours ago

    Things like this are almost always human error and not something we can assist with TT9_tabriz27​ 

    Darko

  • TT9_tabriz27's avatar
    TT9_tabriz27
    Newcomer
    14 hours ago

    Who can have companion video? Thats not my fault! Its about companion app

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    15 hours ago

    We are not able to assist with issues related to accidental submissions TT9_tabriz27​ 

    If you have a video showing what you describe, then we can review it and pass on to the team.

    Darko

  • TT9_tabriz27's avatar
    TT9_tabriz27
    Newcomer
    16 hours ago

    No. Its not accidentally. Companion stoled that one. It show me wrong one and i confirmed. Then, i noticed that it went 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    16 hours ago

    Sorry to say TT9_tabriz27​ but if you have accidently submitted an item to an SBC then there would be nothing that we can do to change this, we cannot reverse the action or return your item.

    Darko