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evocity0307's avatar
evocity0307
Newcomer
18 hours ago

Poor Customer Support

Hi, I’m reaching out to reopen my previous case regarding missing rewards in FC 27. I purchased the Premium Season Pass, and the game shows that I claimed my reward, but the packs were never added to my account.

I previously contacted EA Support, but my case was closed without a resolution, and I was told there was no fix available.

I paid real money for this content, and I don’t think it’s acceptable to simply close my case without providing the rewards or appropriate compensation. I would like this issue escalated to someone who can investigate my account’s reward history and provide a resolution.

If EA is unable to resolve this, I would like to know what options I have for a refund or formal dispute. I would appreciate this case being taken seriously rather than closed again without a solution.

season pass

1 Reply

  • chucksweet's avatar
    chucksweet
    Seasoned Newcomer
    7 hours ago

    The same thing happened to me. I was level 30 and most of the regular and premium pass were unclaimed. The ea help told me that unclaimed rewards were lost after the season. That’s not how previous games were handled and I didn’t see anything about this change. Hoping they can find a way to grant the rewards since it was standard procedure in past games. 

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