Pre-order bonus missing and EA support is terrible
I'm looking for any advice on how to actually escalate or attempt to get a resolution with my missing pre-order bonus.
I still haven't been given the pre-order icon pack despite purchasing the game via Loaded on the 25th of August - Apparently I didn't is all EA support can see (even though I've provided proof of purchase) and they want me to discuss it with the retailer.
I find the support staff incredibly rude and it's like they are desperate to get you off the chat.
I've included screenshots but, it's been an absolute pain trying to get anything out of support and they all just seem to want to fob you off, one agent didn't even bother reading my case and just started making stuff up.
If anyone has any advice on how to escalate this properly I'd be interested in hearing.
EA_Vendcera - tagging you directly to try and get some support.
Thanks,
Glen.
