Hello, I need help with an issue I have been trying to resolve for several weeks.
EA SPORTS FC 27 has blocked my access to the Ultimate Team Transfer Market due to an alleged violation related to coin distribution. I want to make it clear that I have never engaged in coin distribution or knowingly violated the game’s rules.
I have submitted several appeals, but they have all been rejected without a clear explanation of what actually happened. I recently submitted another support case, but I was told that their advisors do not handle this type of issue and that I should seek help through the EA community forums. In other words, I am being redirected without receiving any real assistance or a way to have my case properly reviewed.
On top of that, three tradeable players disappeared from my club: Jude Bellingham (approximately 100,000 coins), Salma Paralluelo (400,000 coins) and Victoria López (20,000 coins).
I am extremely disappointed with the support I have received. I am not asking for special treatment. I am simply asking for someone to properly investigate my case, explain what happened and reconsider the restriction, as well as help me recover my missing players.
Could an EA Community Manager please help escalate this case to the appropriate team?
Thank you for your time.
they don't care, same happened to me yesterday ,m 3m coins gone, appeal denied with a generic deny email
its a joke
Honestly, it’s embarrassing how EA is handling these situations. There seems to be no way to speak directly to an advisor who can review your case and help you recover what you’ve lost. They don’t even offer alternatives, such as removing the restriction after a certain period or giving you a second chance. Instead, they just send automated responses and close the case, without caring about the damage they cause to players. It’s frustrating that nobody seems willing to help.
So what makes it worse
I have 2 cases open
one case they have CONFIRMED to me my account was accessed by an unauthorised party and they confirmed that for me in writing
but the appeal still says “you distributed coins appeal denied”
you literally can see why the account distributed coins , because it was hacked and EA have even confirmed that
yet nothing still banned and can’t get anything back until unbanned
