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1rbmxe531rgw's avatar
1rbmxe531rgw
Seasoned Newcomer
23 days ago
Solved

Account Locked – Error Code: 0x00102710


Hello EA Support Team,
I am unable to log in to my FIFA Mobile account and I keep receiving the following message:
"Account Locked – Error Code: 0x00102710"

The message says the lock is temporary for a few hours, but it has been much longer and the account is still locked.
I kindly request a review of my account and to remove the lock, as I have not used any third-party tools or illegal modifications. I would like to get back to the game as soon as possible.

Here are my details to help you verify the account:
• Email linked to the account: (write your email here)
• Player ID (UID): (write it here if you have it)
• Device: Android
• Attached screenshot of the error message.

Thank you for your help and support.

18 Replies

  • Hello EA, my account has been banned
    for an hour.The error code Ox001027101

  • I’m facing a problem where I cannot access my FC Mobile account. Whenever I try to log in, I get this message:

     

    “Suspended Account [0x00102710]. Your account has been banned for hours

     

    When it started:

    The error suddenly appeared on Wednesday around 12 PM. Before that, my account was working normally.

    What happens:

    Every time I open the game, it instantly shows the suspension pop-up with the error code and then forces me back. I can’t go past the main screen.

    I hope you can help me check what’s causing this and review my account.

  • Hello EA Support Team,

     

     

     

    My FC Mobile account has been suspended with the error code: 0x00102710.

     

    I believe this suspension may have happened by mistake.

     

     

     

    I always play the game fairly and I have never used any hacks, cheats, or illegal tools.

     

    I respect EA’s rules and I enjoy playing FC Mobile regularly.

     

    If there was any unusual activity detected, it may have been caused by network/VPN or automatic login issues.

     

     

     

    I kindly request you to please check my account again and remove the suspension if possible.

     

    I’d be very grateful if you review my account and allow me to continue playing normally, because that game is my everything whenever I come back from work the game always makes me smile.

  • 860nok9es53t's avatar
    860nok9es53t
    Seasoned Newcomer
    12 days ago

    I want to join a league on fc mobile is saying an error so I deleted the app so I downloaded it back so am trying to login too it. next thing I saw is your account has been ban for an hour why you banning my account for no reason because am trying so many on the case you don't do any solution to it 

  • 2kxofu35d620's avatar
    2kxofu35d620
    New Novice
    12 days ago

    By repeatedly joining and exiting leagues, your account may have been suspended.

  •  
    **Issue Details:**
    * **Account Banned:** My account was unexpectedly banned after I logged in this morning (or: last night).
    * **Time of Discovery:** [Date, e.g., December 12, 2025] at approximately [Time, e.g., 8:00 AM].
    * **User ID/IGN Rakibul.BD...:** 8821069306017177
    * **Registered Email:** [edit: email address removed]
     
    **Reason for Appeal:**
    I believe this ban is a mistake or was executed in error. I am an honest player and strictly adhere to the Terms of Service. I have not used any third-party software, exploits, or engaged in any form of cheating or malicious activity.
     
    **Urgency for Unban:**
    I urgently require access to my account because I have important **Events and Tournaments** scheduled. The ban is preventing me from participating, which will result in missing significant progress/rewards.
     
    **My Request:**
    I kindly request that you immediately review my account activity and the reason for the ban. I am confident that a thorough check will confirm my innocence and allow you to lift the ban as soon as possible.
     
    Please let me know the status of this appeal and what steps I need to take next.
     
    Thank you for your prompt attention to this urgent matter.
     
    Sincerely,
    Rakib
  •  

    The error code: 0x00102710

    Ingame name = REHAN990111

    The email - [edit: email address removed]

    My account shows a suspension with code 0x00102710, but no duration is displayed.

    It looks like the ban timer is stuck, so I request a manual review and unlock. 

    Thank You.

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