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x263obck21n8's avatar
x263obck21n8
Newcomer
1 day ago
Solved

Account recovery

Hi, I need help recovering my old EA SPORTS FC Mobile account. My old team name/username is B_F_C. The account was OVR 113, Level 33. I have been unable to access it for around 250+ days. The impor...
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  • EA_Mako's avatar
    EA_Mako
    1 day ago

    Hey x263obck21n8​,

    I'm afraid we are not able to look up or change any accounts on the forums. For this type of situation if you aren't able to restore the account with these steps, you would need to get in touch with the support team directly. 

    With that said however, I do see you mentioned not knowing the User ID. This is the one thing our team must have to be able to locate an account, so if you do have any other old screenshots or details it would be worth checking back through to see if that information's visible anywhere. You can find more info about locating that User ID and contacting support here.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
1 day ago

Hey x263obck21n8​,

I'm afraid we are not able to look up or change any accounts on the forums. For this type of situation if you aren't able to restore the account with these steps, you would need to get in touch with the support team directly. 

With that said however, I do see you mentioned not knowing the User ID. This is the one thing our team must have to be able to locate an account, so if you do have any other old screenshots or details it would be worth checking back through to see if that information's visible anywhere. You can find more info about locating that User ID and contacting support here.

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