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Rising Newcomer

Re: Suspended for no reason [0x00002710]

I apologize. I made a mistake by using external programs to complete the task. I promise I will never do that again. I hope EA will reactivate my account.

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1 Reply

EA_Lanna
Community Manager
2 months ago
Hi 9w5wiqheqjvb,

If the rules were broken, then the ban would be correctly applied and would remain in place. However, if you feel there's been some sort of mix-up and you never broke the rules, you can appeal the ban, and our Terms of Service team will investigate things for you. I've popped the steps below:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna