App suddenly crashing mid-match
I’ve now experienced two mid-match crashes—one in the Code Neon event and one in the new UCL Road to the Finals event. These occurred within the space of 30 minutes after the app update with the UCL ...
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EA_Pulsar
Community Manager
Community ManagerIf you are experiencing any issues, please send me a direct message with the following information:
- Device name and model
- Current OS version installed
- The exact moment in the game when it crashes
- Your account's User ID
Thank you!
just sent one, thank you.
I cleared my cache after my last post and went crash free for less than 48 hrs until it happened again a few minutes ago. This time it was a weekly “Key Match” between PSV and Ajax and I was playing the former on world class difficulty. I had just played the same match to completion in a loss, but was winning this one when the app completely crashed in about the 83rd minute. The one consistent thing in all of my crashes has been that I was leading late in the match with the difficulty set to the highest level available. This is at least the fifth (or sixth?) time this has happened in the last 48 hrs (all since the last update) where I never encountered these problems before.
I’ll have to figure out how to send a direct message and will provide the additional details requested there. Thanks!
It happened yet again. As noted above, I had just cleared my cache and relaunched the PSV vs Ajax “Key Match” on world class difficulty. As before, the crash occurred after I took a 1-0 lead (as PSV). The only thing different this time is that it occurred much earlier in the match than any of the previous (six times). I estimate that it was around the 20th minute.
I was finally able to complete the above match that had crashed twice. However, I did notice my screen glitching (where the action frozen for a a second before jumping ahead to live action). Each time it happened I thought it was going to crash but then (fortunately) it didn’t. Suffice it to say, I’m happy to have been able to complete the match, but something definitely appears to be unstable about the app.
The app just crashed again during a Round 4 Scouting Camp match. I cleared my cache less than 24 hours ago, and, as I reported earlier I have the latest iOS and plenty of storage available on my iPad. I also executed a hard shutdown and reboot yesterday, so I’ve pretty much exhausted all of the basic troubleshooting advice. Yet the app continues to crash during gameplay almost daily. This wasn’t happening until the update with the new UCL event. I’ve been playing for months with not a single crash and now it’s been seven times in like four days.
i think the app itself is the problem, not working properly on iPadOS
