App suddenly crashing mid-match
I’ve now experienced two mid-match crashes—one in the Code Neon event and one in the new UCL Road to the Finals event. These occurred within the space of 30 minutes after the app update with the UCL ...
Forum Discussion
EA_Pulsar
Community Manager
Community ManagerIf you are experiencing any issues, please send me a direct message with the following information:
- Device name and model
- Current OS version installed
- The exact moment in the game when it crashes
- Your account's User ID
Thank you!
just sent one, thank you.
I cleared my cache after my last post and went crash free for less than 48 hrs until it happened again a few minutes ago. This time it was a weekly “Key Match” between PSV and Ajax and I was playing the former on world class difficulty. I had just played the same match to completion in a loss, but was winning this one when the app completely crashed in about the 83rd minute. The one consistent thing in all of my crashes has been that I was leading late in the match with the difficulty set to the highest level available. This is at least the fifth (or sixth?) time this has happened in the last 48 hrs (all since the last update) where I never encountered these problems before.
I’ll have to figure out how to send a direct message and will provide the additional details requested there. Thanks!
It happened yet again. As noted above, I had just cleared my cache and relaunched the PSV vs Ajax “Key Match” on world class difficulty. As before, the crash occurred after I took a 1-0 lead (as PSV). The only thing different this time is that it occurred much earlier in the match than any of the previous (six times). I estimate that it was around the 20th minute.
I was finally able to complete the above match that had crashed twice. However, I did notice my screen glitching (where the action frozen for a a second before jumping ahead to live action). Each time it happened I thought it was going to crash but then (fortunately) it didn’t. Suffice it to say, I’m happy to have been able to complete the match, but something definitely appears to be unstable about the app.
The app just crashed again during a Round 4 Scouting Camp match. I cleared my cache less than 24 hours ago, and, as I reported earlier I have the latest iOS and plenty of storage available on my iPad. I also executed a hard shutdown and reboot yesterday, so I’ve pretty much exhausted all of the basic troubleshooting advice. Yet the app continues to crash during gameplay almost daily. This wasn’t happening until the update with the new UCL event. I’ve been playing for months with not a single crash and now it’s been seven times in like four days.
i think the app itself is the problem, not working properly on iPadOS
Thought my problems were over once the new Pitch Beats update arrived, as it had been about a week since my last crash. However, I just launched my very first H2H match in the new Songkran event and the app crashed within the first minute of gameplay.
Again, I’m running the latest iOS version on 9th generation iPad and I keep having these issues. Anecdotally, this started (again) with the arrival of the new event. Is EA doing anything to try and investigate and/or address this recurring problem? It appears that others playing on iPads have reported similar issues (not only in this thread but in others as well) and it would be nice to know that EA isn’t just ignoring us.
Songkran H2H just crashed again. More than a little annoyed since I not only get no rewards, but I lose one of my three daily tickets! C’mon EA, help a user out here. Yet again, you’re churning out all this content, but what about the quality control? Similar to the iPad instability that came with the Neon event, the Songkran update appears to have similar issues.
At this point I’m prepared just to give up on the bigger rewards of Songkran H2H (because the frequent crashes would just wash out any winnings), but can you at least reimburse me the two tickets I’ve already lost?
The app just crashed AGAIN in H2H play—this time in Club Challenge UCL mode. I was nearly to halftime when it suddenly just quit.
I cleared my cache after the last one (less than 24 hrs ago), so I don’t know what else I can do. My OS is the most current version available and my network is fine. It’s not like I get a “network synchronization” warning message and then lose my connection. These are all situations where the game is playing fine until it isn’t—and the app just suddenly closes.
As reported above, this issue occurred before after the Code Neon event update, then seemed to get resolved (where I was able to play without problems for a week or so), but then suddenly cropped back up again when the new Songkran event dropped. So, although I never received any communication to indicate that a fix was a applied to the Code Neon glitch, the circumstantial evidence suggests there was, but that EA keeps pushing out new events that cause instability on iPads. Would appreciate it if someone at EA would at least acknowledge that there’s an issue and indicate if there’s any effort being made to address it (or if there’s something I haven’t tried that might remedy the problem). As it stands, I can’t play any H2H matches (regardless of mode) without expecting a mid-match crash. This renders a significant portion of the game (the bits that are normally my favorite part because you get to play other users in real matches) useless to me.
