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Our team has conducted various tests on iPad devices and has not encountered any crashing issues in any scenarios.
We are continuing to monitor the situation, however. Could you please check if you have linked your accounts to save your progress? This will allow you to safely reinstall the game.
Additionally, consider freeing up space on your device by removing any unused apps or files.
Make sure there are no other apps running in the background.
If possible, please test the game using a different Wi-Fi network and see if that resolves the issue.
You can also go through any additional steps outlined on our website. Troubleshooting EA mobile games on iPad and iPhone
- ashu09994 months agoSeasoned Newcomer
This is crazy how many i need to restart the game man every time it’s crashing please fc mobile solve this asap. Same I also using 9th gen iPad please solve this issue quickly thanks
- 1440666fd7e443ec4 months agoRising Veteran
I just had another crash playing with Real Sociedad in the “Following La Liga” event. This is the fifth crash in four days. Last night the Weekend Challenge match also crashed on me. These most recent incidents mark the first time the app has closed on me in a match that wasn’t H2H against another user which makes this new instability all the more concerning—because it can apparently happen at any time and in any game mode.
As I’ve previously stated, I am completely up to date with my OS. Additionally, I’ve been clearing my cache daily. This most recent La Liga crash occurred less than 12 hours since I last cleared my cache. I currently have over 20 GB of free storage on my iPad, and I keep all other apps closed when I’m playing FC Mobile. My home network is not the issue. I regularly play FC 25 on it (which I would assume is a far more demanding game in terms of data) and I experience no problems (by which I mean ZERO—ever). So, I think I’ve ticked all of the suggested items listed except for trying a different network (because I don’t currently have access to another one that isn’t a slower, less secure public network like Starbucks).
Where does that leave us? After originally reporting this issue at the beginning of the Code Neon event it did seem to resolve after the first week (which, if memory serves, coincided with a minor content update) only to re-emerge with the launch of the Songkran event (another content update). I don’t think this is purely coincidental. Has EA looked at what went out in those updates for clues as to what might be causing the instability on iPads?
I realize EA has not been able to replicate the reported conditions, but I wonder whether it is using accounts that mirror mine (or others) who have experienced these issues. For example, I’m a very active player (both in terms of matches/events played, but also in the transfer market). I don’t have a clue how or if this could contribute to the instability, but I would welcome someone from EA to take a look at my account (I previously provided my ID to EA_Pulsar) and provide feedback on whether this might be contributing to my issues. If, for example, I need to clear my cache twice a day in order to avoid further issues I’d grudgingly do so to avoid the frustration these crashes cause, but I (and the other users experiencing these problems) would obviously rather avoid the time and inconvenience if this is something that can be fixed by the developers.
- 1440666fd7e443ec4 months agoRising Veteran
Four crashes in the last 30 mins—three times in a row while trying to complete the final round of the weekend challenge, and then once in Manager Mode. I cleared my cache just a few hours ago (even though it seems to make little difference), but I cleared it yet again (because what else can I do?) after the weekend challenge kept crashing the app. I then was able to complete one match in Manager Mode before the second Manager Mode match crashed it again. As a result of that forfeit I was relegated from the league I was in, so I’m getting more than a little fed up at this point. I’ve got plenty of storage space on my device and I’m running nothing else except FC Mobile when all this is happening.
- b2faed96a5b00eee4 months agoNew Novice
Same thing happening with me. Multiple app crashes over the past week. Deleted app and reinstalled. Still getting crashes when playing any type of match. Also playing on 9th generation iPad, using latest iOS. This is getting very frustrating. Playing events, winning matches to advance in the events, and then app crashes. Glad it’s not just happening to me, and clearly shows a pattern of an issue somewhere in the game. Hope EA can sort this issue out, as ruining experience of the game
- 1440666fd7e443ec4 months agoRising Veteran
EA_Pulsar With all due respect, I’ve done everything on your list (and so have others posting here), yet I’m still experiencing daily crashes. Just moments ago I forfeited another Songkran match because the app suddenly closed. This match wasn’t even against another player (which is where I usually encounter the most problems).
You say that EA has looked at iPads, but they obviously haven’t investigated thoroughly enough because we keep having the same problems. Once again, my device has nearly 20 GB of free storage, the latest iOS version and I operate on a stable network. These crashes are never preceded by even the slightest glitch in my connection, the app just suddenly closes. It doesn’t matter whether I’ve cleared my cache that day (or even an hour prior). They still occur on a nearly daily basis.
If EA isn’t going to lift a finger to try and get to the bottom of this, then could you at least look at my user record, confirm that I’ve now lost three Songkran matches due to these crashes and at least reimburse me for the three tickets I’ve lost to date? It’s a small ask considering the amount of time and frustration this issue has caused (and continues to cause). At least in most other aspects of the game I only lose a few fans or cups and can replay the match, but the Songkran crashes are rapidly costing me any chance of acquiring a top prize and that just isn’t fair (or fun).
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