App suddenly crashing mid-match
I’ve now experienced two mid-match crashes—one in the Code Neon event and one in the new UCL Road to the Finals event. These occurred within the space of 30 minutes after the app update with the UCL ...
Forum Discussion
EA_Pulsar
Community Manager
Community ManagerOur team has conducted various tests on iPad devices and has not encountered any crashing issues in any scenarios.
We are continuing to monitor the situation, however. Could you please check if you have linked your accounts to save your progress? This will allow you to safely reinstall the game.
Additionally, consider freeing up space on your device by removing any unused apps or files.
Make sure there are no other apps running in the background.
If possible, please test the game using a different Wi-Fi network and see if that resolves the issue.
You can also go through any additional steps outlined on our website. Troubleshooting EA mobile games on iPad and iPhone
EA_Pulsar With all due respect, I’ve done everything on your list (and so have others posting here), yet I’m still experiencing daily crashes. Just moments ago I forfeited another Songkran match because the app suddenly closed. This match wasn’t even against another player (which is where I usually encounter the most problems).
You say that EA has looked at iPads, but they obviously haven’t investigated thoroughly enough because we keep having the same problems. Once again, my device has nearly 20 GB of free storage, the latest iOS version and I operate on a stable network. These crashes are never preceded by even the slightest glitch in my connection, the app just suddenly closes. It doesn’t matter whether I’ve cleared my cache that day (or even an hour prior). They still occur on a nearly daily basis.
If EA isn’t going to lift a finger to try and get to the bottom of this, then could you at least look at my user record, confirm that I’ve now lost three Songkran matches due to these crashes and at least reimburse me for the three tickets I’ve lost to date? It’s a small ask considering the amount of time and frustration this issue has caused (and continues to cause). At least in most other aspects of the game I only lose a few fans or cups and can replay the match, but the Songkran crashes are rapidly costing me any chance of acquiring a top prize and that just isn’t fair (or fun).
