Forum Discussion

2 years ago

Solved

[Asking for Information] Last Transaction Still Processing

Hello there, i wanna report some problem who make me cannot top up on ea fc games, the problem start when the last day of fifa mobile exist and until now i cannot make any purchase on game, please pl...

mendozzamagic
2 years ago
@1170d5abf4a902b1 contact customer service via the in-game settings menu (and don't post your user if online - only provide to customer service)

EA_Illium

EA Staff (Retired)

2 years ago

Hi @suthin67 @cbrvw58wd3zx

Would it be possible to get the following information?

Player ID (Select the setting icon > UID):
Are you getting an error message? (If so what is it?)
What Device (make/model) are you using?
If possible, share a Screenshot or Clip...
Do you have any device or app updates pending?

RickkyX

2 years ago

UID: 398972149971759104
Error Message: Purchase Failed, the last transaction is still being processed.
Device: iPhone 12 Pro Max
Updates pending: I don’t have any updates pending

Zay_TheGoat5567
2 years ago
UID: 663214702369947648
Error Message: Purchase Failed, the last transaction is still being processed.
Device: iPhone 14 Pro Max
Updates pending: I don’t have any updates pending
- 1170d5abf4a902b
  2 years ago
  Me too until now can make any purchased on my iphone 14 pro