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t1kkio7epq3e's avatar
t1kkio7epq3e
Newcomer
5 months ago
Solved

Banned my account Aliowner7

You banned my account after I completed the mission in the Rule Breaker event. I've been playing this game for two years, my record is clean, I haven't used any third-party programs, and my ranking is even moderate. I don't know why you banned me. I hope EA and their support program will help me because I need some players and they must be purchased before Thursday,From within the event of the glory of the ages 

  • Hi t1kkio7epq3e​,

    You'll need to reach our to our Terms of Service team for help with bans and suspensions. They can take a look into this for you if you send in a ban appeal. Here's how to contact them:

     If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

    • Open the webform
    • Fill out the form with as much detail as possible.
    • Select Submit.
    • Then select Email us.

     

    Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

     

    - EA_Lanna

1 Reply

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi t1kkio7epq3e​,

    You'll need to reach our to our Terms of Service team for help with bans and suspensions. They can take a look into this for you if you send in a ban appeal. Here's how to contact them:

     If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

    • Open the webform
    • Fill out the form with as much detail as possible.
    • Select Submit.
    • Then select Email us.

     

    Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

     

    - EA_Lanna