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zo31tp70iws5's avatar
zo31tp70iws5
Rising Newcomer
1 day ago

Bugged LaLiga Countdown Offer Track / "Claim Previous Offer First" Issue

Hi, I am experiencing a permanent bug in the "LaLiga Countdown" event. Whenever I try to claim the first available reward (500 Boost Points/Coins), the game displays the message: "Claim the previous offer first."

However, there is no previous offer available to claim. This issue has been persisting for more than 3 days and was not resolved after the daily server resets, clearing app data, or adjusting the display scale/DPI.

My account is properly linked. Could you please look into my account status and reset the event track or send the rewards to my in-game inbox?

Thank you!

android

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey there. Thanks for sharing what you've already tried! To help us investigate this issue further, could you please post a few screenshots or a video showing what you see on your event track (including the error message when you try to claim)?

    Also, please send me a Direct Message with your User ID so we can share it with the team.

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