Cant buy fc point and star pass

Product: EA SPORTS FC Mobile
Platform:Android Phone
What's your device's make and model? Samsung a12
What's your device's firmware? 13
What is your game version? 20.0.3
In what game mode did the bug occur? Store
How often does the bug occur? Often (50% - 99%)
What happens when the bug occurs? I cant buy fc point or star pass and i cant use gem offer
What time did you see the bug? (HH:MM AM/PM) 10:30

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